Housekeeper & Guest Service Agent - Banff Suites

1 week ago

Banff, Canada Basecamp Resorts Full time

Housekeeper & Guest Service Agent
Basecamp Suites, Banff
About Basecamp
Basecamp Property Management Ltd is a rapidly growing boutique chain of hotels and real estate developments based in Canmore, Banff, Lake Louise, Kananaskis, Revelstoke, Golden, and with many more on the way. We are a young and energetic team driven by our values and providing our guests with an exceptional experience in a home away from home. We are continuously expanding to better serve the resort communities of the Rocky Mountains.
Basecamp Suites Banff is a 21-unit hotel in the heart of Banff National Park
Why Work for Us?
- Quarterly gratuity program
- Staff events
- Staff discount at all Basecamp Properties.
- Family and Friends discount at Basecamp.
- There is room for advancement in our growing company.
- We have a friendly atmosphere.
- We believe in working hard and having fun

Position Overview
We require a Part Time Housekeeper/Guest Service Agent that will make sure all rooms are guest ready. There will be some duties that are required to be done daily and others that only are needed on a case-by-case situation. A strong, motivated team is already in place, and we are looking for the same drive and commitment.
**Salary**: $19 per hour
**Shifts**: Minimum of 8 hours per week
Staff accommodation is unfortunately not available on this occasion
Key Responsibilities
- Perform a variety of cleaning activities such as sweeping, mopping, dusting, and polishing.
- Ensure all rooms are cared for and inspected according to standards.
- Protect equipment and make sure there are no inadequacies.
- Notify superiors on any damages, deficits, and disturbances.
- Deal with reasonable complaints/ requests with professionalism and patience.
- Check stocking levels of all consumables and replace when appropriate.
- Adhere strictly to rules regarding health and safety and be aware of any company-related practices.
- Greet customers, listen, and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attraction.
- Complete the registration, check-in, and check-out procedures.
- Assist guests with payment transactions and ensure proper methods of payment are taken and processed accurately.
- Promptly answer the telephone-using positive, professional fluently in English.
- Utilize the company computers and reservation software to input and receive information.
- Remain calm and alert, especially during an emergency and/or heavy hotel activity and resolve complications such as location changes or credit issues.
- File guest complaints and inquiries; conducting thorough research to develop the most effective solutions and negotiate results.
- Assist our housekeeping team, fulfilling guest requests when required.
- Maintain a clean “guest ready” working environment.

Skills and Experience
- Ability to work with little supervision and maintain a high level of performance.
- Customer-oriented and friendly.
- Prioritization and time management skills.
- Able to work quickly without compromising quality.
- Proven experience as a Housekeeper and Guest Service Agent is an asset.

  • Housekeeper & Guest Service Agent - Banff Suites

    2 weeks ago

    Banff, Alberta, Canada Basecamp Resorts Full time

    Housekeeper & Guest Service AgentBasecamp Suites, Banff About Basecamp Resorts & EverwildBasecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home. Everwild Nordic...

  • Housekeeper & Guest Service Agent - Banff Suites

    2 weeks ago

    Banff, Alberta, Canada Basecamp Resorts Full time

    Housekeeper & Guest Service AgentBasecamp Suites, BanffAbout Basecamp Resorts & EverwildBasecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home.Everwild Nordic Spa...

  • Housekeeper & Guest Service Agent

    1 week ago

    Banff, Canada Basecamp Resorts Full time

    Basecamp Suites, Banff About Basecamp Basecamp Property Management Ltd is a rapidly growing boutique chain of hotels and real estate developments based in Canmore, Banff, Lake Louise, Kananaskis, Revelstoke, Golden, and with many more on the way. We are a young and energetic team driven by our values and providing our guests with an exceptional experience in...

  • Guest Services Agent

    1 week ago

    Banff, Canada YWCA Banff Full time

    **Employment Opportunity** **Guest Services Agent** **Salary**: $19.50/hour **Working at YWCA Banff** YWCA Banff is a community-based, feminist organization with over 100 years of experience in Banff and the Bow Valley. Governed by a volunteer Board of Directors, our organization shapes a safe, inclusive community that empowers women and girls in support...

  • Front Desk Agent- Banff

    1 week ago

    Banff, Canada Banff Caribou Properties Ltd. Full time

    Come work in Banff and spend your winters shredding up the ski hills at 3 of our local resorts or your summers hiking, biking and canoeing in Canada’s natural playground. Earn money, get cheap and clean staff housing, make friends and have the time of your life! People travel from all around the world to visit Banff National Park. Let’s make the feel...

  • Guest Services Agent

    2 weeks ago

    Banff, Canada Bow View Lodge Full time

    **Welcome!** The Banff Park Lodge Hotel Collective operates **3 hotel properties**, Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites. Within the Banff Park Lodge property, we operate **2 restaurants**, La Terrazza and Crave Mountain Grill. Staff and guests alike can enjoy our **ideal location**, close to the liveliness of downtown Banff on one side...

  • Housekeeping Supervisor

    7 days ago

    Banff, Canada Banff Caribou Properties Ltd. Full time

    BCP offers a friendly place to work in the heart of Banff. We have jobs for people who love nature and adventure. You will be part of a team that cares about good service and teamwork. Why Work With Us? **Employee Housing**: We offer housing to help you settle in. **Career Growth**: Learn new skills and move up in your job. **Great Team**: Work with people...

  • Housekeeping Supervisor

    7 days ago

    Banff, Canada Banff Caribou Properties Ltd. Full time

    BCP offers a friendly place to work in the heart of Banff. We have jobs for people who love nature and adventure. You will be part of a team that cares about good service and teamwork. Why Work With Us? - Employee Housing: We offer housing to help you settle in. - Career Growth: Learn new skills and move up in your job. - Great Team: Work with people from...

  • Housekeeper

    1 week ago

    Banff, Canada Moxy (By Marriott) Banff Full time

    **Moxy Housekeeping Crew** Owned and operated by Canalta Family of Hotels, Marriott Moxy Banff is a unique place for the fun and young at heart. Moxy is for Play. Seriously. The energetic and stylish alternative to the typical hotel experience, Moxy is designed for always-on guests seeking fun new experiences in the hotel and city they’re in. Our lively...

  • Guest Service Agent

    1 week ago

    Banff, Canada Moxy (By Marriott) Banff Full time

    **Moxy Guest Service Crew** Owned and operated by Canalta Family of Hotels, Marriott Moxy Banff is a unique place for the fun and young at heart. Moxy is for Play. Seriously. The energetic and stylish alternative to the typical hotel experience, Moxy is designed for always-on guests seeking fun new experiences in the hotel and city they’re in. Our lively...