Security Operations Coordinator

**Full Job Description**: The **Operations Coordinator**, under guidance from the Operations Management team, is responsible for managing all current & future field operations for LTS Protective Services. This includes all Commercial Properties, Residential apartment buildings & Condominiums, Retail client sites, special events & future existing work in the company. The **Operations Coordinator** is also responsible for overseeing and carrying out all relevant workplace, health & safety, client complaint, critical incident investigations for LTS Protective Services that occur in the company. The **Operations Coordinator** is also responsible for working with all Shared Resource departments including Resource Planning, Operations Centre, Training & Talent Acquisition to ensure that the portfolio is adequately scheduled, trained, and achieving optimal service delivery in an efficient & profitable manner. The **Operations Coordinator** is also required to serve as a Management representative for the JHSC at all meetings and assist in the completion of any applicable Form 7s in the field. **_ Key Responsibilities/_** **Duties (include but not limited)** **_:_** - Oversees LTS Protective Services security operations at client sites and manages them accordingly. - Knowledgeable of the contents of the Employee Handbook and the guidelines contained therein. - Knowledgeable of the contents of all types of site instructions (post orders, duty briefings, statements of work) for ALL posts. - Knowledge of the Criminal Code of Canada and any applicable provincial and federal laws. - Knowledge of the Private Investigators and Security Guards Act, including all applicable regulations and guidelines pertaining to working as a Security Guard in the Province of Ontario. - Work with all shared operations departments (Training, Mobile Patrol, Operation Centre, Resource Planning, etc.) to provide direction and guidance when required or asked to do so. - Perform regular site audits, both covert and overt, using acceptable methods & conclusively report findings to Senior Management. - Establish a working relationship with all clients and client representatives. - Manage the security team in a manner that ensures work is executed in a safe, efficient, and profitable manner; exemplify a capable workforce leader, able to provide expertise, best practices, and lead by example. - Conducts workplace investigations as required relating to breaches or company or client protocol. - Enforces all rules, policies, and procedures in a fair and impartial manner. - Communicates instructions from Head Office to all staff on site as applicable. - Works collaboratively with the Training department to establish a relevant training plan and suggests the creation of specific training modules. - Continually monitors the effectiveness of initiatives and ongoing training through observation, audits and client follow up. - Conduct uniformed on-site duties or training as required. - May be required to assist in other positions within the company. - Makes recommendations for improvement that will increase the effectiveness or benefit the service delivery to our clients. - Additional duties as assigned by Senior Management. - Dispatch Security Guards to incidents, requests for assistance, emergencies, etc. Log details of radio transmission, telephone calls and verbal instructions - Direct backup support as necessary - Inform management of major incidents - Maintain the Camera Surveillance System - Conduct security equipment audits - Maintain key control, lost and found and emergency contact lists - Perform other duties as assigned - Monitoring CCTV system for unwanted activity, and filling out reports for any suspicious activity in a timely fashion. **_ Position Requirements:_** - Must be bondable. - Excellent verbal and written communications skills in English. - Excellent customer service demeanor and the ability to prioritize responsibilities. - Investigation experience is a positional requirement. - Previous customer service orientated experience an asset. - Current holder of Ontario Security Guard License is required. Holding an Ontario Private Investigators license would be considered an asset. - Must have previous training experience, preferably within the security industry. Formal Training certifications are considered an asset. - Must have a valid unrestricted "G" Driver’s License with +2 years of driving experience. - Minimum of 1 year employment with LTS Protective Services or its affiliates and/or one of the following requirements. - Previous Security Supervisory experience. - Previous Security Training Experience. - Sufficient prior industry-related experience (i.e., Police, Military, Security). - Formal law enforcement training or Diploma. **Qualifications**: - Ontario Security Guard: 1 year (required) - Dispatching/Operations/Scheduling: 1 year (required) - Ontario Security Guard Licence (required) - Flexible Scheduling (preferred