Dispatch Security Guard – Camera Monitoring

Job Posting: Dispatch Security Guard – Camera Monitoring & Operations Location: 56 Pennsylvania Ave, Unit 18A, Concord, ON L4K 3V9 Position Type: Full-Time Compensation: $17.60–$18.40/hour (based on experience and certifications)About the Role: LTS Protective Services is currently hiring a Dispatch Security Guard to join our Operations Centre team. This is a full-time position responsible for overseeing communications, coordinating incident response, monitoring CCTV systems, and providing indirect supervision to frontline security personnel.As the central communication point for field staff and management, the Dispatch Security Guard must remain calm under pressure, demonstrate excellent organizational skills, and ensure accurate record-keeping in real time.Key Responsibilities:Dispatch security personnel to incidents, emergencies, and requests for assistance.Monitor incoming radio transmissions, telephone calls, and emails; document all communications accurately in the dispatch log.Track and coordinate field operations, dispatching backup support as needed.Maintain real-time monitoring of the CCTV camera system; report and document suspicious activity or policy breaches.Update and manage lost and found, emergency contact lists, and key control systems.Conduct periodic security equipment audits and report deficiencies.Relay major incidents to management immediately.Provide customer service and communication support to security staff and clients.Assist with shift scheduling, availability tracking, and shift coverage coordination.Perform other administrative and operational tasks as assigned.Required Qualifications & Certifications:Valid Ontario Security Guard License (must be current and on file)Minimum 2 years experience in a security or operations-related role in Ontario.Minimum 1 year of experience in a dispatch, operations, or scheduling role.Experience monitoring camera surveillance systems (CCTV)Working knowledge of Microsoft Office, email systems, and basic scheduling software.Excellent verbal and written communication skills.Proficient in multitasking in a fast-paced environment.Strong customer service focus and professional demeanor under pressure.Knowledge of the Trespass to Property Act and other relevant security procedures (preferred)Ability to work flexible shifts including evenings, overnights, weekends, and holidays.Preferred Skills:Prior experience using security dispatch systems or management portals (e.g., TrackTik, Silvertrac)Familiarity with multi-channel communication (radio, phone, text, email)Bilingual (asset but not required).Demonstrated leadership or indirect supervisory experience.Compensation Details:Base Rate: $17.60/hour Courses Premium: +$0.80/hour (applied if certifications are valid and current) Total Rate: $18.40/hour when fully certifiedUniform Requirements:Dispatch Security Guards are expected to maintain a professional appearance. While on duty, the following uniform is required:LTS-issued shirt and epaulettes.Black cargo pants and all black CSA-approved footwear.Valid ID badge displayed at all times.How to Apply: Please email your resume and certifications to jobs@LTSprotective.com. Only qualified candidates will be contacted for an interview.LTS Protective Services is an equal opportunity employer and will accommodate individuals with disabilities throughout the recruitment process upon request. About LTS Protective Services: Live To Secure (LTS) Protective Services is a young and dynamic company with an established track record, practical expertise in the security industry sector, and extensive knowledge in the field of protecting people and property alike. LTS is based in Canada and serves North American markets, as well as select international clients. Our traditional business model is based on offering tailored security solutions to our clients in order to meet their specific needs and fulfill a much sought after market niche. We are focused on all security aspects of business matters and all their related sub-services. Our team of professionals has more than 60 years of combined experience in the security field. Our organization consists of uniformed security, executive protection personnel, parking enforcement staff, as well as team members specialized in security technology and mobile services. Our company is committed to keeping pace with the continually changing technologies, needs, and challenges of the 21st century. To that end, we commit ourselves to ongoing professional training and continuous development. At the core of our operation, our mandate to prioritize our clients above all else, drives us to respond quickly and comprehensively to any concerns or issues presented to us.