HR Service Excellence Administrator

Job Title
HR Service Excellence Administrator

- Job Description
About the Role

Reporting to the HR Business Partner and Service Excellence Lead, the HR Service Excellence Administrator is primarily responsible for supporting the HR team with data entry and document management. In this position you will manage the receipt and entry of employee personnel information such as new hire packages, existing employee changes, and termination information on a regular basis using the HRIS systems, ADP Workforce Now and Workday. Outside of these core responsibilities, you will also support the HR team with other data driven initiatives, such as creating reports, problem identification, needs assessment, and assisting with ad hoc projects as needed.

If the prospect of becoming an integral part of our team interests you, the HR Service Excellence Administrator role will be an excellent opportunity for you Critical skills for this position include strong professional discretion and ability to maintain confidentiality, outstanding attention to detail, excellent organization and time management, and a positive go-getter attitude to match our fast-paced environment and evolving business needs. Your desire to be part of a friendly and productive team, and understanding of how this role supports the business, is essential.

Role and responsibilities include, but are not limited to:

- Reviewing incoming employee paperwork to ensure it is completed accurately. This includes communicating with leaders and employees to notify them of errors or omissions.
- Timely and accurate entry of employee lifecycle data within the HRIS system while adhering to department deadlines.
- Building and editing HR materials which may include templates, tools, and training resources in order to improve overall efficiency, effectiveness, and user experience.
- Participating in peer review of work from other HR team members as requested, to confirm accuracy, reduce risk, broaden perspectives and encourage shared learning.
- Helping with formatting and policy amendments, updating annual payroll calendar and cut-off documents, on an as needed basis.
- Proper storage and safe keeping of employee paperwork and filing while understanding the privacy and security restrictions associated with these documents. Keeping all personnel data confidential.
- Strategizing with the HR team on process improvements or needs assessments for the HRIS system, or options for necessary data outputs.
- Assisting with internal and external audits of employee personnel files or other data, using both the HRIS system and physical employee personnel files.

Experience and Qualifications
- High school diploma required at a minimum, post-secondary education in HR is an asset.
- 1- 3 years’ experience with HR data entry is desired.
- Experience working with HRIS systems, specifically Workday, is an asset.
- Must be able to pass a basic criminal record check.
- Must have reliable transportation to commute to/from work.

Personal Characteristics and Requirements
- Demonstrates professionalism, upholds confidentiality, and always uses a high level of discretion.
- High degree of integrity and ethics.
- Highly detail oriented with an excellent degree of accuracy.
- Strong time management skills and proven ability to maintain workload and meet critical deadlines in a fast-paced environment.
- Commitment to the job and an understanding of how this role functions within HR processes, and therefore how this role impacts the business.
- Ability to stay organized, and follow proper documentation storage requirements, while working with highly confidential documentation.
- Must have a positive and professional approach to working and a willingness to learn and be challenged.
- Demonstrates initiative and ability to recognize opportunities for improvement and efficiency.
- Ability to work effectively in a team atmosphere as well as independently.
- Attention to service excellence and a willingness to support the team where needed.
- Reliable and punctual.
- Ability to be flexible and adapt to changes professionally, in keeping with the needs of our growing company.
- Excellent communication skills both written and verbal, with the ability to communicate effectively with various team members.
- Problem identification and problem resolution skills.
- Job Families for Job Profiles

Human Resources Advisory

- Number of Openings
1

Time Type

Full time