Customer Service Representative

2 days ago

Edmonton, Canada Fountain Tire Full time

Overview:
**Fountain Tire**, an industry leader with a strong presence and reputation across Canada, is looking for **a** **Customer Service Representative's** to professionally support our network of distribution centers, stores and customers across Canada from our South Edmonton Corporate Office.

**Why work for Fountain Tire?**
- We are a Platinum Member of Canada’s Best Managed Companies and one of Alberta's Top 70 Employers
- We are one of the 10 largest independent tire dealers in North America, and recipient of many Customer Service and Best Business Awards
- We continually strive to expand our operations in existing markets, as well as new markets and currently, we have over 160 stores from BC through Ontario

Our Customer Service Representatives (CSR’s) are a highly integrated, high performance team that provides consistent customer service to both internal and external customers in order to drive sales and customer satisfaction.

**Duties and responsibilities include**:

- Maximize sales potential by ensuring calls and online chats are handled in a timely and effective manner
- Deliver CSR managed program elements - including warranty, booking orders, national account web orders, northern Ontario direct ship
- Optimize customer satisfaction by assisting with inventory management duties
- Provide operational excellence in daily order management processes
- Identify issues and opportunities for improvement in personnel, process or technology; take action and escalate roadblocks as required to drive constant improvement.

**What you need**:

- At least 5 years of experience in a call center environment
- At least 5 years of customer service experience
- A high school diploma or equivalent
- Experience in the tire industry is an asset
- Proficiency with Microsoft Office software, Microsoft Dynamics AX a definite asset
- Proven ability to work with patience and courtesy in customer relations
- Excellent organizational and time management skills in order to manage independent work
- Proven ability to work within a team environment; this includes coaching and team building skills
- Excellent verbal communication skills, especially by phone
- Collaborate within a team of highly motivated and dedicated individuals
- Develop personally and professionally in a supportive working environment
- Utilize our impressive health, dental and vision benefits for you and your family
- Invest in a retirement savings plan with company matching to help you achieve your financial goals
- Enjoy discounts on personal vehicle services at your local Fountain Tire location

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