Customer Sales and Service Representative

6 days ago

Edmonton, Canada ERIKS NA Full time

**ERIKS North America **is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America.

We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best.

**Role Profile**

**Position**:Customer Sales & Service Representative

**Job Location**:Edmonton, Alberta

**Job Type**:Full-Time

**Status**:Non-Exempt

**Summary of the Role**

The function of the Customer Sales & Service Representative is to provide direct support to customers, Account Manager and Service Centre Operations personnel in the ongoing development of existing and prospective ERIKS, NA customers to ensure that the Service Center is able to meet its growth targets.

**Responsibilities**
- Must maintain 100% commitment to safety policies and procedures.
- Processes incoming inquiries in to company sales system
- Quotes customers using working knowledge of product
- Successfully achieves budgeted Service Center sales goals
- Receives incoming shipments into inventory, posts in online system and places items in warehouse;
- Picks product in warehouse and prepares items for delivery or shipping;
- Assembles products to company, customer or manufacturer’s standards;
- Performs all product testing to quality standards as per work instruction;
- Operates mechanical equipment, hand tools, forklifts and picking lifts;
- Monitors delivery date commitments and expedites where appropriate
- Makes outbound calls to potential and existing customers for new and sales growth opportunities
- Builds and maintains strong internal and external relationships
- Provides technical/service support to account management, service center management and internal and external customer
- Assists with physical inventory
- Delivers product as required

**Skills and Abilities**
- Possess excellent customer service skills
- Ability to interact with customers and team-members in a professional manner
- Ability to work independently and prioritize responsibilities
- Must have excellent communication skills, both oral and written
- Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure
- Must be able to perform calculations using whole numbers, fractions and decimals.
- Must be able to successfully utilize the company software

**Qualifications**
- 2-4 years of experience in industrial sales
- College degree preferred, will consider equivalents

**Total Rewards**
- Competitive compensation plan
- Health Benefits: medical, dental, vision, short term and long term disability
- Defined Contribution Pension Plan
- Paid time off

**Equal Opportunity Employer**

It is our policy to employ qualified persons without regard for race, creed, color, national origin, nationality, ancestry, age, sex, marital or domestic partnership status, sexual orientation or disability. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position.

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday
- On call

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