Dispatch Operator

3 days ago

Burlington, Canada Paladin Security Full time

Dispatch Operator - Joseph Brant Hospital
**Position**: Dispatcher

**Site**: Joseph Brant Hospital

**City**: Burlington, ON

**Status**: Full-Time

**Hours**: Rotating Continental 07:00-19:00/19:00-07:00

**Pay Rate**: $19.22/hr.

Are you interested in starting a career in a fast paced and growing industry? As a provider of security services to clients with complex security needs, Paladin Security Group is offering an exciting career opportunity for you to give back to your community, while developing skills for future careers. Our training programs are also a leader in the security industry, and they will help prepare you for advancements, as well as build your resume for a potential career in law enforcement.

**Description**:

- Assist the Supervisor and/or Team Lead with incident and complaint investigations.
- Assist with audits and documentation management as requested by the Supervisor, Team Lead, and/or the Hospital.
- Communicate any concerns/issues with Supervisor or Team Lead.
- Communicate information to Clients and Security team members using telecommunications systems and equipment.
Information management of major incidents, escalating major incidents to required stakeholders as per the established procedure.
- Provide customer service to Hospital Staff, Security Staff, and General Public.
- Take incoming radio, phone, and in-person calls, document details and escalate to the proper resource.
- Direct back-up support units, as needed, to incidents and calls for service.
- Complete detailed documentation and reports of activities as called into the Security Department.
- Monitor security systems (i.e., CCTV, access control, alarms, etc.) and respond in accordance with established procedures.
- Interacts with Police, the Fire Department, and EMS.
- Updates and maintains the Security Incident database.
- Perform other duties as assigned.

**Qualifications**:

- Strong reading, writing, and verbal communication skills
Proficiency with MS Office suite, Outlook, Word, Excel, Etc.
- The ability to type a minimum of 50 WPM with no errors
- A working knowledge of the Occupational Health & Safety Act
Knowledge of Trespass to Property Act
- Commitment to professionalism and excellence in customer service
- Ability to function effectively in a fast-paced and stressful environment
- Ability to process large call volumes and exercise sound and accurate decisions

**Minimum Requirements**
- Minimum 6 months of experience in Alarm Monitoring, Dispatch, CCTV Monitoring, or Call Centre experience
- Immunization Record (Measles, Mumps, Rubella, Varicella, and TB skin tests 1 and 2)
- Vulnerable Sector Check

Healthcare

**#IND4**
- Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs._

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

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