Full Time

3 days ago

Burlington, Canada Paladin Security Full time

Full Time - Dispatch Operator - Joseph Brant HospitalInternal Posting Date: December 4th, 2025Internal Closing Date: December 10th, 2025External Closing date: January 2nd, 2025Shift Details: Continental 0700-1900/ 1900-0700hrsPay Rate: $20.13/hourDescription:Assist the Supervisor and/or Team Lead with incident and complaint investigations.Assist with audits and documentation management as requested by the Supervisor, Team Lead, and/or the Hospital.Communicate any concerns/issues with Supervisor or Team Lead.Communicate information to Clients and Security team members using telecommunications systems and equipment. Information management of major incidents, escalating major incidents to required stakeholders as per the established procedure.Provide customer service to Hospital Staff, Security Staff, and General Public.Take incoming radio, phone, and in-person calls, document details and escalate to the proper resource.Dispatch all service calls to the appropriate responder(s) as per the established procedures.Direct back-up support units, as needed, to incidents and calls for service. Complete detailed documentation and reports of activities as called into the Security Department.Monitor security systems (i.e., CCTV, access control, alarms, etc.) and respond in accordance with established procedures.Interacts with Police, the Fire Department, and EMS.Updates and maintains the Security Incident database.Perform other duties as assigned.Qualifications: Strong reading, writing, and verbal communication skillsProficiency with MS Office suite, Outlook, Word, Excel, Etc.The ability to type a minimum of 50 WPM with no errorsAbility to learn and adapt to new software / applicationsA working knowledge of the Occupational Health & Safety ActKnowledge of Trespass to Property ActCommitment to professionalism and excellence in customer serviceAbility to function effectively in a fast-paced and stressful environmentAbility to process large call volumes and exercise sound and accurate decisionsLegally authorized to work in CanadaMinimum RequirementsMinimum 6 months of experience in Alarm Monitoring, Dispatch, CCTV Monitoring, or Call Centre experienceImmunization Record (Measles, Mumps, Rubella, Varicella, and TB skin tests 1 and 2)Vulnerable Sector CheckFirst Aid CPR CWhy choose Paladin?  Opportunities for training and professional development Competitive salary and benefits package. Free Uniforms  Security license reimbursement  Dry cleaning & hemming/tailoring allowance  Additional perks Work today, get paid today—daily pay available 

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