Front of House Casual Position

6 days ago

Haliburton, Canada SIRCH Community Services Full time

***

Shapes the restaurant-goer’s experience by maintaining the dining room’s appearance, taking and delivering orders, and ensuring superior customer service.

**DUTIES AND RESPONSIBILITIES**

**Cash & Inventory**
- Responsible for the correct operation of the POS system
- Balances all daily and nightly cash drawers
- Maintains inventory list for front of house items

**Space**
- Responsible for cleanliness and general appearance of: patio and entrance area, entry, counter, cash area, floor and rugs, bathrooms, walls and windows
- Responsible for signage related to food, including blackboards
- Check tables and chairs for cleanliness in the morning, and clean after each customer leaves
- Vacuum/sweep and mop the floors after closing each day
- Ensure the Bistro looks clean and uncluttered.

**Food**
- Liaise with the kitchen staff to ensure an efficient and seamless service
- Ensure food is delivered promptly so it is still hot (if applicable)
- Be knowledgeable about the ingredients in all dishes and baked goods so you can explain to customers
- Be aware of any allergens in any foods and caution customers (if appropriate)

**Customer Service**
- SMILE
- Manage online and telephone orders
- Greet all guests warmly on arrival
- Take orders, serve meals and clear tables
- Encourage other sales (if appropriate)
- Respond quickly and sympathetically to any customer concerns
- Ensure each guest feels valued and important

**Health & Safety**
- Enforce and monitor all health, safety, and sanitation standards in your area
- Check bathrooms regularly and ensure they are clean and have appropriate provisions (or delegate as appropriate)

**Other**
- Provide photos, stories, quotes, videos for Facebook and other social media efforts as directed

**EMPLOYMENT CONDITIONS**

Specific employment conditions of the Front of House position include the following:
Able to work flexible hours and days Must stand and walk for most of the day

Valid Ontario Driver’s License and reliable car

Criminal Record Check

Hours of work: 8 am - 3:30 pm with half hour lunch

Days of work: as needed (to support busy times, cover illnesses and vacations, etc)

Estimated time: typically 2-3 days a week during the busier months.

**Skills & Abilities**:

- Able to make guests feel welcome, respected, and valued, professional but friendly regardless of circumstances.
- Excellent verbal and written communication
- Ability to build rapport with diverse guest groups, and resolve conflicts with empathy
- Ability to stay calm under pressure
- Manage multiple tasks, track progress, and avoid errors during busy periods
- Enthusiasm and positive attitude
- Follows policies and procedures at all times
- Works efficiently with colleagues, pitches in willingly to help others
- Ability to operate payment systems, manage transactions, and troubleshoot software.
- Adapts swiftly to new menus, service procedures, or technological updates.

**Additional Attributes & Qualifications**
- Personal presentation that aligns with brand standards, includes good hygiene,

willing to work mornings, Saturdays and the odd catered event as needed.

**Job Type**: Casual

Pay: $21.65 per hour

Expected hours: 4 - 35 per week

Work Location: In person

Application deadline: 2025-08-27

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