Intermediate Specialist, Academic Advising and International Exchange

**Job Type**:
Employee

**Duration in Months**(for fixed-term jobs):
12

**Job Family**:
Academic Advising

**# of Open Positions**:
1

**Faculty/Service - Department**:
**Campus**:
Desmarais Hall

**Union Affiliation**:
SSUO

**Date Posted**:
mai 15, 2025

**Applications must be received**BEFORE**:
mai 26, 2025

**Hours per week**:
35

**Salary Grade**:
SSUO Grade 10

**Salary Range**:
$80 942,00 - $102 245,00

About the Telfer School of Management

The Telfer School of Management at the University of Ottawa is located in the heart of Ottawa and is the proud academic home of some 4,300 students,200 faculty members, over 100 staff members, and over 30,000 alumni.

At Telfer, everything we do from teaching to research, to policy advice is firmly aligned with helping Canada reach its potential. We believe that better business practice means a better Canada and that a better Canada means a better world.

**Position purpose**:
To create an outstanding student experience by providing guidance and advice on academic development, such as course and program of study selection, to students to ensure an exceptional student experience and student satisfaction. Plan and execute student interventions as well as give advice to students experiencing difficulties to increase student success and retention rates. Build strategies and programs to increase enrolment and retention rates as well as increasing visibility by promoting the University, programs and the Faculty’s services at various on
- and off
- campus events.

**In this role, you will**:
**Academic Development and Student Retention**
- ** Assess student needs**:Review student files to ensure that identification, interpretation, analysis, and assessment of student needs support the students’ goals and respect the Faculty’s processes. May consult with colleagues and/or meet with students to further explore their needs.
- ** Establish study plans**:In consultation with students experiencing academic difficulties, develop a study plan which enables the student to improve his/her academic performance, reach his/her academic goals and promotes student retention.
- ** Plan interventions**: Ascertain the accuracy of the diagnostic outcomes and considerations to ensure the quality of the intervention and review and revise the intervention plan to make sure that it will address the student’s needs.
- ** Execute interventions**:Meet with students experiencing academic difficulties to provide guidance by informing them and giving them advice on programs of study, program and course prerequisites, graduation requirements, departments, agencies, institutions and other on
- and off-campus services. When necessary, will refer students to the appropriate services (ex. tutoring services), departments or support tools.
- ** Give advice to national and international students, student mobility, and experiential learning**:Counsel national and international students to ensure full integration to their program of study as well as student life on campus. Provide guidance to students participating or interested in participating in the student mobility program by providing information on the program, course selection and equivalences, etc.
- ** Follow-ups**: Meet with students, when necessary, to monitor their progress and take appropriate corrective measures as necessary to address student concerns and student retention risks.
- ** Direct st**udents to the appropriate authority**:Audit to ascertain that students are in fact referred to the appropriate service or resource person (ex. program supervisors, services, tutoring services, etc.), based on their needs, either self-identified or through University assessment processes.

**Operations Management**
- ** Admission**:Follow-up with students when there is a modification in course selection to ensure it meets the requirements of the identified program.
- ** Modification to the program of study**: Review student requests relating to modifications to their selected program of study in order to explore with them possible options as well as to provide guidance and advice on the selection of their academic options. Ensure that student files are analyzed according to the Faculty’s processes and that eligibility to the program of study is validated and, when eligible, finalized.
- ** Retention**:Review the student list to identify students experiencing academic difficulties and/or other issues and meet with these students to determine the cause of their difficulties. Provide guidance and advice to these students based on the nature of their identified needs and difficulties and track progress with them to ensure that they persevere and achieve their educational goals. In cooperation with colleagues, proactively develop and participate in the ongoing development of guideline initiatives for student retention. Identify factors and recommend initiatives to improve student retention rate.
- ** Scholarships and awards**:Follow-up with the Financial A