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Customer Service Representative

8 hours ago

Scarborough, Canada AutoCanada Inc. Full time

**Customer Service Representative**

**Excellence Auto Collision, Silver Star - AutoCanada Collision Centres**

**Scarborough, Ontario, On-Site**

**Schedule: Monday to Friday, 8 am - 5 pm**

**Excellence Auto Collision, Silver Star** is looking for a **Customer Service Representative** located in **Scarborough, Ontario**. We are a growing team with opportunities for career advancement.

**What We Offer**:

- Competitive Compensation
- Health and Dental Benefits
- Vacation
- Wellness Benefits
- Employee Assistance Program
- Employee Vehicle Purchasing Plan
- Clean Working Environment
- Career Growth

**Responsibilities**:

- Answer customer calls and provide answers to questions accordingly with respect to their insurance claim(s)
- Outbound calls to customers to schedule appointments (Estimates and Repairs)
- Outbound calls to customers with status updates
- Assist with customer appointment check-ins and customer deliveries
- Update internal systems with detailed/accurate notes
- Assist with in person customer service as well as office work

**Requirements**:

- High School Diploma
- Experience in customer service or sales, preferably in the automotive industry
- Knowledge of Repair Centre, Mitchell Connect, Mitchell Glass or Progi would be an asset
- Experience with Excel
- Strong organizational and time management skills
- Must possess a valid driver’s licence and a safe driving history
- Excellent verbal and written communication skills

We thank all applicants for their interest; however only those selected for an interview will be contacted. At AutoCanada, we are dedicated to fostering diversity and inclusivity. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

INCC