Customer Service Representative

2 days ago


Scarborough, Canada Kobe Sportswear Full time

**Overview**
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. This role is responsible for providing professional, efficient, and reliable service to both our customers and the internal and external sales terms.

**Core Skills**
- Proficiency in English is required; bilingual skills in French are highly desirable.
- Strong communication skills with the ability to convey information clearly and effectively.
- Previous experience in customer service or sales is preferred
- Excellent analytical skills to assess situations and provide appropriate solutions.
- Familiarity with phone etiquette and best practices for handling customer interactions.
- Ability to work well in a fast-paced environment while maintaining attention to detail.
- Graphic Design Skills considered a strong asset
- Interested in Hockey Sport is an asset

**Responsibilities**:

- Provide accurate information and quotation regarding products and services, assisting customers with their questions and concerns.
- Utilize upselling techniques to promote new products or services that meet customer needs.
- Track and log customer feedback to assist with sales, marketing, and product development
- Outbound sales calls to follow up on inquiries or qutoes
- Collaborate with team members to resolve complex issues and enhance the overall customer experience.

Join us as we strive to provide outstanding service to our customers while fostering a supportive work environment

Pay: $16.55-$25.91 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 2025-03-27



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