Web Guest Service Representative

2 days ago

Edmonton, Canada Homes Alive Pets Full time

**Why Homes Alive Pets?**

This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff - it's a belief in a higher standard for pet care. Our stores are community hubs - somewhere to come and share an experience with your pet.

You'll immediately notice a refreshing shopping experience at Homes Alive because we take a brand-agnostic, knowledge-over-upselling approach. Rather than pushing a certain product or feeling pressured to meet sales quotas, our team's attention is solely focused on getting to know you and your pet and empowering you to make confident decisions.

**Our** **mission is to add value to every life**. When we say every life, we include guests and their pets. Employees and co-workers. Brand reps and vendors. Even our communities.

There is life all around us, and it is our mission to add value qualitatively and quantitatively. In the qualitative sense, it is our mission to elevate every life as important and worthwhile. In the quantitative sense, and in the context of our business, it is also our mission to add value, discounts, and a fair balance of price and quality for our guests. This is how we will make a positive impact in our communities and world.

**Job Title**

Web Guest Service Representative

**Direct Report**

Web Store Manager

**Department**

Web Operations

**Location**

5611 104 St NW Edmonton, AB T6H 2K1

**Summary**

To achieve success as a Web Guest Service Representative, you should possess experience and knowledge in customer service and be efficient in managing tasks in a timely manner.

**Qualifications**
- 1-2 years of experience in grocery or retail.
- Experience in website management is an asset.

**Core Competencies**
- **Attention to detail.**Ability to complete projects while being attentive to the smallest details.
- **Strong communication.** High competency in both written and verbal communication.
- **Resilience**. Ability to remain calm and navigate through high stress situations.

**Behaviour & Skills**
- Positive and hardworking attitude.
- Excellent time management & attention to detail.
- Excellent teamwork & collaborative abilities.
- Confident & articulate communication.
- Trustworthy & positive attitude.
- Ability to type 50 wpm.

**Responsibilities**:

- Provide quick and effective communication with customers regarding online returns and exchanges.
- Provide administrative support to the Web Operations department.
- Any other reasonable tasks as assigned by the Web Operations Manager.

**A Day in the Life of a Web Guest Service Representative**

**Schedule**
- Full-time: Web Guest Service Representatives are scheduled to work a minimum of 30 hrs./week and up to 40 hrs./week.
- Shifts may be morning, afternoon, or evening, Monday to Sunday.
- Shifts are determined at the discretion of the Web Operations Manager.

**Compensation**
- $18-22/hr. Wage commensurate with experience.

**Benefits**.
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Staff discount

INDLP

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