Guest Services Representative

Who we are:
As one of Canada's premier music venues, the Francis Winspear Centre for Music provides musical experiences rooted in creativity, imagination, and excellence. We emphasize the importance of live experiences, hosting music groups and individuals of all abilities, anchored by our resident artists, the Edmonton Symphony Orchestra.

Located on Indigenous peoples’ traditional lands, we believe music is an expressive language that unites people. We are dedicated to providing a safe, welcoming, and accessible space for our community to create, exhibit, and learn about music.

Since 1997, the Winspear Centre has been a cornerstone of Edmonton’s Arts District, welcoming 250,000 visitors annually for musical performances, rehearsals, literary events, meetings, receptions, graduations, and educational programs. Currently, we are expanding the Winspear Centre with a new second performance hall, classrooms, and mixed-use immersive spaces.

Who you are:
You love music, you enjoy working in a team and bringing out the best in yourself and your colleagues, you are creative, and you are not afraid to try new things. You are aligned with these values and want us to succeed together.

You champion excellent experiences and enjoy bringing a smile to a person’s face. You are inspired to be part of a team in an active cultural scene. You are available to work part-time hours during the daytime, evenings, and weekends, and have a flexible schedule.

What we can offer you:

- Flexible hours working in one of Edmonton’s premiere arts organizations with access to concerts.
- Ongoing training, and professional development opportunities.

Job Summary:
The Guest Services Representative is responsible for greeting, serving, and facilitating an excellent experience for every patron, client, and guest who comes to the Francis Winspear Centre for Music. They efficiently serve the patron in various roles and prioritize creating a positive experience. Reporting to the Guest Experience Manager, this individual will responsibly serve food and beverages, take tickets, usher, and more, all under the guise of delivering the best service.

What you will do:

- As a member, you will play a crucial part in our commitment to customer care and the success of our organization by delivering the highest standard of guest services for each event hosted at the facility.
- Create DEFINING MOMENTS for our Guests.
- We want to improve our Guests’ experiences by connecting with them and creating memories that will enrich their lives and yours. We want to treat every Guest as a VIP (very individual person) and create a personalized experience for each of them.
- Act in various roles, including ushering, ticket taking, coat check, concession services, and the opportunity to cross-train for Ticketing Services
- Champion excellent experiences for a wide variety of customers by providing answers to questions, seeing to guests’ comfort, processing transactions, and taking ownership of solutions to customer concerns
- Work with diverse people, including within a team and patrons.

Qualifications:

- Customer service experience and commitment to create positive experiences and value guests
- Enjoy working with people and have compassion, patience, professionalism, and follow-through to provide outstanding customer care.
- Strong communication and problem-solving abilities and enjoy working in a fast-paced environment
- Positive attitude
- Energetic and able to contribute well within a team environment
- Comfortable standing and walking for a minimum of 4 hours and lifting up to 10 pounds
- A minimum of 18 years of age
- Able to work evening and weekend shifts
- Familiarity with ticketing (box office), cash handling, and ProServe certification are assets.

Hourly Wage: $15.25/hour plus tips

Closing Date: August 5, 2025

Interview Dates: Week of August 11, 2025

Start Date: Mid-September

**Job Type**: Part-time

Pay: From $15.25 per hour

Schedule:

- Evening shift
- Every Weekend
- Monday to Friday

Application question(s):
Work Location: In person

Application deadline: 2025-08-05