Front Desk Agent

2 weeks ago

Whistler, Canada Gibbons Whistler Full time

ADARA HOTEL

Your Modern Boutique Experience in Whistler Village

Right in the heart of Whistler Village and steps away from the lifts, world-class dining and shopping, we are a boutique getaway blending the town’s rustic character and heritage with an all-new modern, Scandinavian-inspired design and interiors.

We are seeking a friendly and customer-oriented individual to join our team as a Front Desk Agent. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth check-in and check-out process. Your role will be crucial in creating a positive impression and enhancing the overall guest experience.

**About the Role & Perks**:

- Full-time, year-round - 27 to 40 hours per week.
- Schedule ranges from 3 to 5 days per week depending on position.
- Competitive hourly wage
- Plenty of room for growth and career advancement.
- 50% off food and beverages at Gibbons venues
- 75% off the TAG, plus discounts for your friends
- Discounts at local retailers, gyms, even phone contracts
- Delivers exceptional guest services with some previous experience in a similar position preferred but not necessary.
- Friendly, personable and professional with excellent communication skills.
- Pays careful attention to detail and demonstrates common sense.
- Strong Interpersonal and problem-solving abilities.
- Maintains a high standard of quality service and hospitality.
- Excellent time management skills; works well under pressure in a fast-paced environment.
- Proficient in Microsoft Office software (including Word, Outlook, Excel)
- Experience with front desk POS systems.
- Ability to work well within a team environment.
- Second language an asset.
- Must have valid drivers license.

**Responsibilities include**:

- Greeting all guests in a professional and friendly manner, providing concierge services and assisting them in building a memorable visit.
- Checking guests in and out of the hotel, ensuring they are well informed of the hotel amenities.
- Answer all inquiries promptly and knowledgeably, always ensuring complete and accurate information is given.
- Making reservations for future arrivals.
- Investigate complaints about service and equipment and take corrective action and resolution.
- Prepare work orders for housekeeping and maintenance departments when problems are reported by a guest.
- Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
- Prepare work orders for housekeeping and maintenance departments.
- Process guests’ departures calculate charges and receive payments.

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