Manager, 24-hour Services

INTERNAL/EXTERNAL

Job Title: Manager, 24-Hour Services
Program: Temporary Winter Respite
Position Type: Non-Bargaining Unit, Full-Time, Contract
Number of Positions: 3-4
Rate: $34.80 - $38.41 per hour
Vacation: 7% Vacation Pay
Hours: 37.5 hour per week; various days and shifts including weekends
Supervisor: Senior Manager/Director/Associate Director, 24 Hour Services
Posting Date: September 27, 2024
Application Deadline: October 11, 2024
Location: 195 Princes’ Blvd., Toronto (Better Living Centre)

Why Fred Victor?
For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto. Our mission is to
improve the health, income and housing stability of people experiencing poverty and homelessness. We are
committed to ending homelessness, one person at a time.

Fred Victor’s 24-Hour Temporary Winter Respite Program was specifically designed to provide shelter and support
for chronically homeless women, men, couples and pets whom, many have labeled as “hard to serve” and having
difficulty maintaining shelter during the cold months of our often unforgiving winter. It is our hope to walk alongside
all our service users and support each person with any need identified along the way. We strive to provide a warm,
welcoming, vibrant and “safe” space. We our committed to learning, developing and growing with our service users.
We hope that the folks that find themselves with us feel that “they are worthy of care” and that our work reflects
this from the moment they begin their stay with usthrough, until the moment we part ways.

Does this sound like work you want to be a part of?
We offer a (high-energy/learning/caring/supportive/collaborative) environment, an opportunity to join a diverse
team of caring professionals and a chance to make a difference. With over 60 programs and 22 sites, there are lots
of opportunities to grow your career with us. Many members of the management team started in relief and front
- line roles.

What You Will Do:
Manage the day-to-day operations by planning, developing, and implementing programs and services
consistent with the City of Toronto expectations and the philosophy and principles of Fred Victor.

Monitor and manage budget and expenses.
Train, supervise, performance manage and support a diverse staff team, which functions effectively to meet

the program goals and complies with Fred Victor HR policy and procedures.
Build and maintain respectful working relationships with external partner agencies.
Perform administrative tasks such as, reports, information management of service statistics, and client

information as required.
Develop, implement, and monitor systems and processes to support the daily operations and flow of

information.
Effectively manage/resolve client concerns and complaints in conjunction with staff.

Participate and lead regular staff meetings.
Participate in the after-hours Emergency On-call rotation.
Ensure the health and safety of everyone at the program including risk management and emergency

planning
Other duties as may be assigned by the Senior Manager

What You Bring to the Team:
Minimum 2 years supervisory/managerial experience preferably in a not-for-profit setting.
Knowledge and prior work experience in the supportive housing and homelessness sector and

understanding of the issues facing marginalized people living with the impacts of poverty, mental illness,
and addiction issues.

Experience with enhanced case management and housing services.
Demonstrated skills in leading, motivating, supervising, and developing staff teams.
Demonstrated skills and experience in client advocacy, crisis intervention and prevention, conflict resolution

and negotiation skills.
Strong communication skills, both written and oral.
Demonstrated knowledge, experience, and commitment to working from a Harm Reduction, Anti
- Oppression and Client Centered framework.
Administrative and organizational skills, including an understanding of Microsoft programming such as

Word, Excel and Outlook.

What Sets You Apart:
Experience working from a client-centered approach with chronically homeless adults who come from a

racially and ethnically diverse background, who experience barriers to services due to physical and mental
health, substance use, social isolation, abuse, sexual orientation, history in the criminal justice system or
recent immigration.

Experience of managing/supervising staff.
Highly developed ability to plan and prioritize work, while remaining adaptable and flexible.
Well-developed interpersonal and communication skills.
Experience with crisis intervention and conflict resolution.

Compensation and Benefits:
For the Manager, 24-Hour Services, Fred Victor offers an hourly rate between $34.80 - $38.41.
7% vacation pay
Access to employee and family assistance plan

How You Can Apply:
Accessibility & Accommodation
Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and