Communications Coordinator

**Job description**:
Join Our Team at Momentum Autism Services
Who We Are
At Momentum Autism Services, we're more than just a team—we're a family of passionate professionals committed to changing lives. Based in Hamilton and Niagara, our close-knit crew is fueled by compassion, driven by excellence, and inspired by the incredible clients and families we serve every day. We celebrate collaboration, creativity, and a genuine love for what we do.
What We Do
We deliver evidence-based, individualized services to children and adults with a range of abilities and diagnoses. Our supports are offered in clients' homes, throughout the community, and in our beautiful, state-of-the-art Centre in Hamilton and Niagara.
Why This Role Matters
As the Communications Coordinator, you’ll wear two important hats. You’ll be the first friendly face (and voice) for families beginning their journey with us, guiding them smoothly through this process. At the same time, you’ll help tell Momentum’s story to the world - crafting engaging communications, managing social media, and keeping our community informed and connected. This blended role is perfect for someone who loves people, enjoys writing and storytelling, and thrives in a dynamic, team-oriented environment.
What You’ll Do
**Here’s where you’ll shine**:

- First Impressions Matter - Be the first point of contact for new clients and families, offering a warm, supportive experience.
- Stay Connected - Respond to referral inquiries quickly and professionally.
- Keep Us Organized - Conduct intake meetings and gather the information needed to connect clients with the right services.
- Team Player - Work closely with our clinical team to make service transitions smooth and stress-free.
- Community Builder - Build positive relationships with community partners and support referral pathways.
- Distribute and analyze satisfaction surveys to improve our services
- Content Creator - Post engaging content across our social media platforms to share Momentum’s story
- Right-Hand Support - Help the CEO and leadership team with administrative tasks (scheduling, phones, and other agency support).
- Event Enthusiast - Assist in planning and promoting events that bring our team and community together.
- Brand Ambassador - Support our agency with, marketing efforts, and communication projects with creativity.
- Always Improving - Collect and analyze feedback to help us grow and strengthen our impact.

What You Bring
We don’t expect you to be perfectly passionate, adaptable, and ready to learn Some things that will help you succeed in this role:

- Post-secondary diploma/degree in communications, marketing, psychology, social services, or a related field.
- Experience in client service, intake, or admin (bonus if in healthcare/social services).
- Skills in communications, social media, or public relations—you know how to connect with people.
- Strong writing and editing skills (you enjoy making words come alive).
- Tech comfort: Microsoft Office + social media (Instagram, LinkedIn, Facebook).
- Bonus points if you know design tools (Photoshop, InDesign) or content platforms.
- Superpower-level interpersonal skills—you build trust fast and genuinely.
- Organizational wizardry and sharp attention to detail.
- Professionalism and discretion when handling sensitive information.
- Adaptability can pivot yourself from writing a social post to answering phones with ease.

What We Offer
- Competitive pay: $23-$25/hour (based on experience).
- Extended health & dental benefits.
- Flexible hours in a supportive, positive workplace.
- Professional growth and development opportunities.
- A collaborative, fun-loving team that enjoys working together

Job Details

**Job Type**: Full-time, Full-time permanent employment.
This is a remote position with occasional travel to Centre or community as required
**Location**: Hamilton, ON - with occasional community travel as required.
At Momentum Autism Services, we believe in working hard, supporting each other, and celebrating the wins - big and small. If you’re someone who loves connecting with people, telling stories, and making a meaningful impact, we’d love to hear from you

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- Work from home

**Work Location**: Hybrid remote in Hamilton, ON L9C 2Z1