Client Care Coordinator

1 week ago

Edmonton, Canada Qualico Developments Canada Ltd. Full time

**Title**:Client Care Coordinator (term)

**Location**:3203 - 93rd Street NW, Edmonton

At designQ, our people make the difference. We offer an exciting place to build your career with competitive compensation and benefit packages, company matching RRSP/DPSP program, employee home purchase program and retail discounts.
- This is a 14-month term position._

**Job Overview**

Reporting to the Director, designQ, as the **Client Care Coordinator** you are responsible for providing Qualico clients and builder partners support in scheduling designQ appointments while ensuring any visiting experience to designQ is one of excellence. You also plays an integral role in the overall operations of designQ pertaining to client and internal team provided amenities, such as café beverages and snacks, team stationary supplies and overall departmental administrative organization.

Your day-to-day responsibilities will include:

- Creating and maintaining up-to-date client profiles, ensuring accuracy of information. Liaising with clients to manage appointments.
- Requesting extensions from builders and prepare job files for designers as necessary.
- Greeting and providing clients with information regarding design center, ensuring delivery of excellent customer service.
- Assisting in maintaining marketing material inventory and printing invitations for events.
- Managing booking calendar and arranging for meetings and/or events as required.
- Processing invoices, managing and updating departmental credit card expenses in system.
- Maintaining and ordering supplies for office.
- A strong communicator; you clearly express your thoughts in conversation and in written communication.
- An active listener; you seek to understand and listen to others in a non-judgmental way.
- Mindful; you respect diversity and deal with sensitive situations using high degree of integrity.
- Excellent service oriented; you handle relations with customers, internal and external parties with tact and diplomacy.
- A creative problem solver; you think outside the box for solutions without fear of failure.

**Essential Requirements**
- High School Diploma, or equivalent.
- Minimum 1 year of customer service and/or administrative related experience.
- Experience in the home building industry or related field considered an asset.
- Comfortable with a 14-month term position.
- Satisfactory verification of criminal record check.
- Comfortable using office equipment and Microsoft Office programs (Outlook, Word, Access, Teams, SharePoint and PowerPoint).

**What We Value**
- Creating trusting and successful working relationships.
- Setting clear, measurable and achievable goals.
- Cooperating with team members in an open, positive and respectful manner.
- Taking responsibility for the outcomes of decisions and actions.
- Consistently meeting customer expectations
- Staying current with technical job skills.

**Work Conditions**

Primarily works in an office setting during regular business hours. Overtime may occasionally be required.

**About Us**

Qualico’s designQ takes the edge off the home buying process and helps customers choose wisely and wind up with precisely the home they want. In our state-of-the-art design centres in Edmonton and Winnipeg you’ll be able to create a space that’s unique to your family. It’s a one-stop shop for interior design, products and finishing. For more information click here.

**Closi**ng date**: September 20, 2024

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