Client Care Coordinator

2 weeks ago

Edmonton, Canada Living Sounds Full time

**About us**

Living Sounds is a leader in the Alberta hearing industry. We are a passionate team of dedicated professionals who guide and educate our clients on their journey to better hearing with respect, honesty and confidence. We are in the business of changing lives.

**Responsibilities**
- To provide a high level of client satisfaction / customer service and to achieve clinic business objectives.
- Ensure that current clients’ needs are met in a timely manner.
- Manage invoicing and accounts receivables based on client purchases and insurances claims
- Recognize and capitalize on sales opportunities through various mediums (walk-ins, client referrals, telephone inquiries, retention practices, etc.).
- Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning functions dependent upon requirements.
- Effectively handle multiple incoming telephone calls with ability to answer general questions, collect and record client and marketing information.
- Assemble, maintain, and process client charts according to policies and procedures.
- Maintain well organized appointment schedule to optimize client care and revenue opportunities.

**Knowledge/Skills/Experience**
- Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and co-workers.
- Experience working with senior population is an asset.
- Experience in an environment with an emphasis on sales, client interaction, and having to work with multiple tasks is required.
- Proficient with MS Windows and Office.
- Ability to be flexible in work responsibilities.
- Ability to function in a multi-tasking environment.

**Education**
- High School Diploma or equivalent.

**Salary**: $19.00-$21.00 per hour

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