Client Care

We are a fast-growing personal service company with our head office in Calgary and a second location in Edmonton. At OOYU SKIN & INKJI, a Korean Medical Aesthetics clinic and Permanent Makeup Studio and Academy, we specialize in advanced, personalized treatments rooted in Korean beauty traditions and modern techniques.Our environment is professional, welcoming, and designed for ultimate client comfort - making it the ideal space for a Client Care & Operations Coordinator to elevate our guest experience, streamline clinic workflows, and ensure every client journey is seamless from the first point of contact to their post-treatment care.The OpportunityWe are looking for a powerhouse Client Care & Operations Coordinator to bridge the gap between high-level client service and back-end business efficiency.This role is partly Client Relations & Sales (serving as a warm brand ambassador who proactively converts inquiries into bookings) and partly Operational Excellence (managing data, reporting, and digital workflows). You aren’t just booking appointments; you are managing a complex sales pipeline and ensuring the financial and operational data of the studio is flawless.Key ResponsibilitiesMain Point of Contact: Serve as the first touchpoint - greeting clients with warmth, answering inquiries in real-time (GHL/Instagram), and handling feedback with grace.Lead Conversion: Actively convert inquiries into confirmed appointments by communicating the value of our services and following up on consultations.Sales Support: Implement monthly promotions and confidently introduce products, packages, and add-on services to clients via phone, email, and in-person.Client Success & Retention: Help clients celebrate their results by highlighting successful outcomes and encouraging them to share their experiences and return for future care.Studio Operations & Systems IntegrityScheduling: Coordinate daily studio flow by managing appointments in and GHL, resolving overlaps, oversee the GHL to Google Calendar syncing, and ensuring aestheticians have the scheduling support they need.Reporting & Financial Accuracy: Execute daily, weekly, and monthly reporting routines with meticulous attention to detail. This includes reconciling sales data, auditing pay sheets, and tracking inventory with 100% accuracy.Digital Management: Oversee the "behind-the-scenes" tech - assigning treatment rooms, monitoring automated client communications, and ensuring all digital medical consent forms are complete and filed.Event Coordination: Assist with workshops, appreciation days, and launches by handling RSVPs, welcome gifts, and post-event follow-up.Brand Presentation: Maintain the studio’s high aesthetic standards by ensuring promotional materials, signage, and displays are always up to date, on-brand, and beautifully presented.Visual Portfolio: Collect and organize content for reviews and before-and-after visuals; maintain the digital studio gallery and update Canva portfolios daily.Marketing Collaboration: Partner with the digital marketing team to ensure consistent branding and messaging across all client touchpoints.QualificationsTech-Fluent: Proficiency with (or ability to quickly master) GoHighLevel (GHL), Google Workspace, Excel, and Canva.The "Systems" Brain: You genuinely enjoy organization and understand that precision is non-negotiable when it comes to sales and financial data.Exceptional Communication: You have a "sales-friendly" mindset and feel comfortable in a consultative role. Picking up the phone to make sales calls is not an issue for you.Meticulous Attention to Detail: Whether it’s a spreadsheet or a display shelf, you notice when something is out of place.Industry Passion: A genuine interest in the beauty, skincare, and wellness industry is essential.Dental, EHC and life insurance after 3 months of employment #J-18808-Ljbffr