Live Chat Client Representative

2 weeks ago

Vancouver, Canada Pacific Mergers and Acquisitions Full time

We are searching for a live chat representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The live chat representative may handle a high volume of inbound or outbound conversations, or both, and should strive to provide each caller with a great experience. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

**Responsibilities**:

- Answering or making phone calls to clients in order to learn about and answer their wants, complaints, or other concerns regarding products or services.
- Making sales or recommendations for products or services that may better suit client needs.
- Participating in training and other learning opportunities to broaden one's understanding about the firm and role.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Using software, databases, scripts, and tools correctly.
- Adhering to all company policies and procedures.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

Skills Required:

- High school diploma or equivalent.
- More education or experience may be preferred.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Understanding of company products, services, and policies.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decision making skills.
- Adaptability and accountability.

**Job Types**: Full-time, Part-time
Part-time hours: 30 per week

**Salary**: $22.65-$23.45 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Paid time off
- RRSP match
- Vision care

Schedule:

- Day shift
- Evening shift
- Monday to Friday

Work Location: In person

  • Online Chat Representative

    24 hours ago

    Vancouver, Canada White Rock Equity Corp. Full time

    **Responsibilities**: - Respond to customer inquiries via live chat in a professional and timely manner. - Assist customers with product information, order status, and troubleshooting. - Provide accurate and efficient resolutions to customer concerns. - Maintain detailed records of customer interactions and feedback. - Collaborate with internal teams to...

  • Live-in Caregiver

    2 weeks ago

    Vancouver, Canada Jesus Magale Client Support Grp. Full time

    Durée de l'emploi: Temporaire - Langue de travail: Anglais - Heures de travail: 30 to 40 hours per week - Education: - Expérience: - **Education**: - Bachelor's degree - ** Asset languages**: - Tagalog - ** Work setting**: - Optional accommodation available at no charge on a live-in basis. Note: This is NOT a condition of employment - ** Tasks**: -...

  • Bilingual Customer Service Representative

    3 days ago

    Vancouver, Canada Randstad Canada Full time

    Are you an experienced customer service professional with strong problem-solving skills and a genuine passion for helping others? If you excel at supporting clients over the phone and email, we want to hear from you.We are hiring for a Customer Service Representative role within a dynamic investment company. In this position, you will be a key point of...

  • Client Service Representative

    2 weeks ago

    West Vancouver, BC VV J, Canada The House Club Full time

    Job OverviewWe are seeking a dedicated and detail-oriented Customer Service Representative to join our dynamic team. This role is vital in maintaining excellent customer relationships, providing exceptional support, and ensuring client satisfaction across various industries including financial services, SaaS, and marketing. The ideal candidate will possess...

  • Client Service Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada ModernAdvisor Full time

    JOB COMPANY:ModernAdvisor is a fast-growing, technology-enabled portfolio manager focused on delivering exceptional client experiences through proprietary technology, efficient operations, and high-quality investment management. We're looking for aClient Support Specialistto join our team and help deliver an exceptional experience to our clients and referral...

  • Client Support Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada ModernAdvisor Full time

    ModernAdvisor is a fast-growing, technology-enabled portfolio manager focused on delivering exceptional client experiences through proprietary technology, efficient operations, and high-quality investment management. We're looking for a Client Support Specialist to join our team and help deliver an exceptional experience to our clients and referral...

  • Associate Sales Representative

    4 days ago

    Vancouver, British Columbia, Canada Pergolux Full time

    If you're eager to drive growth, scale high-performing campaigns, and make a global impact at the forefront of outdoor innovation — this is the place to be.As an Associate Sales Representative, you'll turn interest into action. You'll convert leads generated by our performance marketing team into customers through consultative, relationship-based sales....

  • Client Acquisition Specialist

    4 days ago

    Vancouver, Canada Twosome Homecare Full time

    **About Twosome Homecare** Twosome Homecare is a leading non-medical homecare agency dedicated to delivering exceptional support to seniors and individuals in need across Metro Vancouver. Our services include personal care, companionship, Alzheimer’s and dementia care, respite, palliative support, post-surgery care, and more, delivered with compassion and...

  • Client Engagement Representative

    7 days ago

    Vancouver, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Engagement Representative

    7 days ago

    Vancouver, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...