Customer Care Account Specialist

1 week ago


Milton, Canada Recochem inc. Full time

À propos de PFX
Nous réinventons des solutions de pointe dans le domaine des liquides, et, ce faisant, nous construisons un avenir meilleur. En tant qu’entité mondiale très dynamique et verticalement intégrée, nous exploitons dix-sept usines de production et quatre centres de R et D à travers le monde, réalisant des performances dans plus de 40 pays, de la R et D à l’utilisation de nos produits sur la route.
Groupe PFX est composé d’entreprises de confiance, notamment Recochem, Prestone, Adam’s Polishes, B&B Blending, Kost USA, Ultra Clear, POR et Auto-Chem. Chacune d’entre elles possède une expertise approfondie, une réelle compréhension de leur région, ainsi qu’un engagement commun pour l’excellence réinventée.
**Position**: Customer Care Account Specialist
General Summary
This key role is primarily responsible for entering all manual orders, serving as first point of contact for handling customer accounts, accepting, validating and processing orders. In addition, responsible for resolving your customer issues and ensuring customer satisfaction.
Essential Job Functions
- Enter all manual orders for the US and Canada
- Monitor weekly EDI orders to include checking inventory and resolving shipping issues to ensure on-time delivery. May involve collaboration with Warehouse, Sales, Demand Planners, and Transportation.
- Investigate & resolve customer complaints and deductions.
- Monitor open orders report to ensure all orders ship & invoice on time
- Provide daily status updates on order execution and schedule adherence
- Fielding customer inquiries regarding product questions, order status, etc.
- Identify opportunities and areas to improve customer satisfaction.

**Qualifications**:

- 3-5 Years Customer Service experience in Manufacturing
- Automotive knowledge a plus
- Experience with Big Box Stores, CTC, Walmart, Home Depot an asset.
- Strong computer skills
- EDI experience preferred
- Proficient in Microsoft Word and Excel
- Strong customer focus and relationship building skills
- Excellent verbal and written communication skills



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