Indigenous Relations Manager

Reporting to the Director, the Indigenous Relations Manager provides leadership to the Indigenous Relations team and executive support to the Indigenous Director. The Manager implements and oversees all aspects of the Skabes and Knowledge Keepers day to day scheduling and activities. The Manager is responsible for the daily administrative operations of the department and coordinates and monitors cultural programs to other departments of Main Street Project.

**DUTIES AND RESPONSIBILITIES**

**Operational Oversight**
- Ensure the programs overall operations run efficiently, delivering reliable, consistent and continuous services
- Responsible for the development, implementation and maintenance of program policies, procedures and activities to bring participant experience and outcomes in line with MSPs mission, values, strategic plan and the Indigenous Relations department annual plan
- Provides periodic review, evaluation and modification of programs to ensure activities are meeting participant priorities and are in line with MSPs strategic plan and contractual obligations.
- Responsible for the supervision, development and accountability of program staff, students, volunteers and interns, ensuring their actions and behavior's are in line with MSP mission, goals, and values, and contributing positively to our strategic plan.
- Ensures that programs and activities are peer directed and contribute positively towards advancing MSPs strategic plan.
- Actively creates a culturally safe and secure environment where people feel safe and draw strength in their identity, culture and community; and can develop relationships that offer structure, belonging, and support ongoing personal and interpersonal development.
- Support community members by ensuring a skilled and collaborative staff environment that can successfully and consistently offer de-escalation, crisis intervention, counseling, case management, client grievance/dispute resolution, outreach, and other service activities as necessary in conjunction with other departments.
- Ensure full staff coverage across all programs
- Close and active liaison with with Indigenous, Red River Metis, and Inuit partner and agencies
- Work effectively within the MSP team, coordinating work and activities towards the best outcomes for participants across the organization
- Resolves administrative problems by analyzing information, identifying and communicating solutions
- Participates in the development and implementation of appropriate tools and strategies needed for assessments, program planning/development and evaluation including annual work plans, quarterly and annual reporting
- Organizes, prioritizes and delegates the administrative requests and activities for the agencies Indigenous Relations department including all time sheets, expenses and requests for time off
- Purchase supplies needed for cultural activities from appropriate vendors
- Development of relations with external collateral with Office (Circle of Life Thunderbird House) landlord for all office needs relating to TBH.
- Independently oversees daily administrative operations including working closely with administrative support staff in a professional and collaborative manner
- Maintain Skabe and Knowledge Keepers calendars, including task reminders, of commitments and ensures that all pertinent material/ information is available and organized
- Prepares notices of assigned meetings, agendas, minutes and relevant background information and distributes in a timely manner (including but not limited to meetings with the Board of Directors, Board Standing Committees)
- Assists in the preparation of proposals, reports and additional documentation as required
- Assists in development, formatting, proofreading and editing a variety of material including but not limited to: correspondence, minutes, agendas, manuscripts, policies, and preparation of presentations
- Designs, creates and implements professional and standardized templates, spreadsheets, forms, and letters
- Maintains regular communication with the Indigenous Relations Director including regular check-in meetings

**Program Delivery**
- Oversee and provide direction to Skabes and Knowledge Keepers in their day-to-day duties and Indigenous Relations programming.
- Responsible to lead work across the organization to implement Indigenous Relations programming, practice, measurement, and evaluation, and achieve practice consistency.

**Leadership, Team Supervision & Team Coordination**
- Manage, train, and coach staff, developing a strong and skilled team
- Schedule staff for all shifts, resolve scheduling issues, and fill in scheduling gaps as needed
- Ensure staff receive timely and meaningful feedback about job performance, conduct, and attendance; ensure documentation is provided
- Help ensure effective communication across shifts, and between program staff
- Directly address and manage staff issues, including staff complaints, conflict resolution, an