Learning Technology Support Specialist

**NOTE: We may be hiring multiple permanent and temporary salaried positions from this competition. **Please indicate in your resume or cover letter if you are open to only permanent, only temporary or both permanent and temporary opportunities.**

Working in collaboration with Academic Excellence and the relevant Schools and Departments, under the direction of the Learning Technologies (LT) Lead, you are responsible for supporting for the digital learning ecosystem at NAIT, responding to LT administration needs during the academic cycle. The role identifies and supports the LT needs of the NAIT community and contributes to broader training initiatives of the unit. This position is also expected to build and maintain relationships between the LT team and their associated portfolio.

**Key Responsibilities**:

- Learning technology administration:

- Responsible for LMS course site creation and administration
- Ensure working solutions & processes are documented and current
- Learning technology support:

- Collaborate with LT team to identify, evaluate, implement & support learning technologies
- Respond to support inquiries related to the learning technologies ecosystem
- Provide training and support documentation for learning technologies and related processes
- Relationship management:

- Give personalized advice, build rapport & provide quick responses to inquiries
- Collaborate to resolve identified learning technology challenges
- Promote & maintain a positive relationship with clients in your assigned portfolio
- Refer users to experts & resources to resolve learning technology issues

**Skills & Abilities**:

- Significant knowledge of learning management systems, the types of resources, support and processes typically used for resolving learning technology issues.
- Knowledge of learning technologies and how they are used to enhance instruction.
- Ability to learn new technologies and software.
- Ability to produce high quality, highly detailed written documentation to support users
- Ability to coach and mentor staff in the use of learning technologies.
- Strong oral and written skills, interpersonal and customer relations skills.

**Qualifications**:

- Related Post-secondary certificate and/or diploma
- Minimum 3 years of experience working in an LMS learning environment
- Experience supporting learning technology users
- Experience supporting course development

**Remuneration**:$1,806.03 - $2337.26 Bi-weekly (classification: Administrative Support V)
- This position is covered by the AUPE (Alberta Union of Provincial Employees) Collective Agreement._

**About NAIT**

At NAIT, people matter.

We’re proud to have been named one of Alberta’s Top Employers for 11 consecutive years. Developing an engaging, supportive and rewarding work culture is something we take seriously. We know that people are our biggest asset - they are what makes NAIT a great place to work.

At NAIT, you are part of a community that makes a difference in the lives of students, staff and industry clients and partners. The NAIT culture reflects our shared values of respect, collaboration, celebration, creativity and accountability. We are committed to equity, diversity and inclusion and are a proud partner of the Canadian Centre for Diversity and Inclusion and Pride at Work Canada.

**What we offer**

We’ve created a benefits package that focuses on health and wellness, professional and personal growth, recognition and work-life balance.

NAIT is a flexible workplace and depending on the nature of your role, you may request flexible work arrangements with respect to where and when you work, including being on-campus full-time, working off-site, or a combination of the two.

Employees also have access to excellent vacation time, paid time off between Christmas and New Year's, a strong recognition program, learning opportunities, 2 annual all-staff professional development days and so much more.

**Health and safety**

NAIT continues to encourage everyone coming to our campuses to be fully vaccinated against COVID-19 and to get their booster shots as soon as they are eligible. Vaccination against COVID-19 remains the best way to prevent severe illness and death, and third doses can boost immunity to improve protection and limit spread.

**Additional requirements**

Applicants with education credentials earned outside of Canada who have not had them previously assessed should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service (IQAS)

**Accommodations