Technology Support Specialist

5 days ago

Edmonton, Canada Finning Canada Full time

Company:
Finning Canada

Number of Openings:
1

Worker Type:
Permanent

Position Overview:
Reporting to the Customer Support & Training Manager, the primary function of Technology Support Specialist is to provide training and ongoing technical support to end-users and customers, as well as mentoring coworkers, on the use and operation of software and hardware technologies distributed both by SITECH Western Canada, as well as Caterpillar technologies.

This role is also responsible for assisting Technology Sales Representatives, in consulting with customers, assessing customer needs and challenges, and delivering on required solutions. This includes performing product sales demonstrations.

**Job Description**:

- Provide Customer Technical Support for both SITECH and Caterpillar suite of products.
- Identify and troubleshoot product issues and take appropriate actions to repair and resolve issues cost-effectively, to minimize customer downtime.
- Customer and end-user product training.
- Partner with the technology sales team to identify customer product needs. Plan and deliver demonstrations of product capabilities relating to customers’ requirements.
- Maintain and track all SITECH and/or Caterpillar technology inventory and tooling stored at respective branches or rented and loaned to customers.
- Provide product and process training to team members.
- Reports back on product failure trends and serviceability issues.
- Where field technicians are required to be dispatched for diagnosis and repairs, ensure all related case information is reported clearly and thoroughly to the attending customer service advisor.
- Have comprehensive knowledge and experience with advanced products including Business Center HCE Software, UTS for machine guidance, and Visionlink Landfill monitoring.
- Travel to customer facilities and worksites where and when required.

Qualifications:

- Minimum 5 years experience in surveying, civil construction, mining operations and engineering, or a related field.
- Technical diploma or certificate in Civil Engineering or Geomatics is preferred. Equivalent work experience will be considered.
- Formal training in training and presentation techniques is an asset.
- Proven proficiency with Trimble Office software products, including Business Center and Visionlink.

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