Hotel Clerk Supervisor

5 days ago

Richmond, Canada ALL STARS MOTOR INN LTD & SANOOR INVESTMENTS LTD Full time

**Work Setting**:

- Urban area
- Hotel, motel, resort
- Hospitality industry

**Tasks**:

- Assist clients/guests with special needs
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Investigate and resolve complaints and claims
- Exchange foreign currency
- Balance cash and complete balance sheets, cash reports and related forms
- Answer telephone and relay telephone calls and messages
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Follow emergency and safety procedures
- Handle wake-up calls
- Provide customer service
- Maintain an inventory of vacancies, reservations and room assignments

**Computer and Technology Knowledge**:

- Word processing software
- Spreadsheet
- Multi-line switchboard
- Internet
- Database software
- Central reservation system (CRS)
- Reservation software
- Computerized bookkeeping system

**Security and Safety**:

- Bondable

**Transportation/Travel Information**:

- Own transportation
- Travel expenses not paid by employer
- Public transportation is available

**Work Conditions and Physical Capabilities**:

- Attention to detail
- Fast-paced environment
- Standing for extended periods

**Personal Suitability**:

- Client focus
- Dependability
- Effective interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Team player
- Reliability

**Screening questions**:

- Do you have previous experience in this field of employment?

**Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits

**Financial benefits**:

- As per collective agreement

**Long term benefits**:

- Group insurance benefits
- Life insurance
- Maternity and parental benefits
- Pension plan

**Other benefits**:

- Free parking available

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