Food and Beverage Supervisor

5 days ago

Richmond Hill, Canada Sheraton Parkway Toronto North Hotel Full time

We operate two (2) adjoining properties - Sheraton Parkway Toronto North Hotel and Best Western Parkway Hotel, conveniently located at Highway 7 and Leslie Street in Richmond Hill. Accessible via YRT /VIVA transit, and Highways 7, 404 and 407. We offer complimentary staff parking, discounted health club membership, staff meal program, discount at all food & beverage outlets and discounted hotel rates at Marriott and Best Western properties around the globe.

We are currently seeking a full time Food & Beverage Supervisor to join our F&B team. The duties of the F&B Supervisor include, but are not limited to the following;
- Supervise servers, buspersons, bartenders and baristas to ensure adherence to all service standards
- Supervisor service of guests, ensuring any guest in need of service is attended on a timely basis
- Visiting tables during service and inquiring as to meal, service levels
- Ensure side duties are completed on timely basis
- Lead Daily Stand up meetings for Outlets team(s)
- Coach associates by ensuring understanding of what needs to be done when, and how to execute duties successfully
- Supervise and check restaurant for cleanliness and maintenance
- Assist Director of F&B and Executive Chef with conducting menu classes and taste panels for team members

, support, schedule and assign daily work for team members
- Train team members for the outlet’s activities and operations
- Monitor, observe and assist in evaluating team member performance
- Support and assist team members in handling guest inquiries and requests
- Review guest feedback with team members and ensure any appropriate corrective action(s) are taken
- Reward and recognize associates as appropriate
- Resolve guest complaints effectively in absence of the Director of F&B
- Ensure compliance with health, safety, sanitation and alcohol awareness standards and rules
- Monitor product quality and service and satisfaction trends, evaluate and address any concerns on a timely basis and make improvements accordingly
- Assist in monitoring inventory and inventory control
- Taking group reservations and confirming with Manager & chef on bookings
- Assisting with associate scheduling
- Assisting with Payroll for all outlets
- Organizing and executing group functions
- Other duties as may be assigned by the Director of F&B and/or General Manager

Job Requirements:
*Must be passionate about delivering exceptional guest service

*Must have prior hotel F&B experience

*Must have POS experience

*Must have excellent verbal and written communication skills

*Must be detail oriented

*Must be a team player

*Must be flexible with shift availability - opening, mid & closing shifts, weekends, holidays

*must have valid SmartServe

*Safe Food Handling certification an asset

*Completion of post secondary hospitality or F&B Management program an asset

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Vision care

Schedule:

- Day shift
- Evening shift
- Holidays
- Weekend availability

Ability to commute/relocate:

- Richmond Hill, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you CURRENTLY legally authorized to work in Canada?

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