Customer Service Specialist

5 days ago

Toronto, Canada Validation Associates Full time

**Description**:
**Call Centre & Communications Management**
- Responsible for providing a high level of customer service to all incoming and outgoing calls
- Act as a liaison between hospital groups, customers & Government health groups across Canada.
- Provide accurate product information on backorders and shortages, discontinued products, changes in inventory demands, formulary inclusion and shipping.
- Reconcile customer inquiries by investigating previous orders, invoices, deliveries and allowances and provide appropriate documentation relating to these investigations.
- Supply and Order Management
- Leverage ERP in order to manage orders, trouble-shooting issues or provide service level reports.
- Taking and tracking orders for Rx / OTC products from retail customers wholesalers & hospitals, etc.
- Support field representatives and sales objectives by ensuring products supply for territory and provide relevant reports, order statuses and key product information.
- Co-coordinating hospital contracts and wholesaler order activities where needed.

**Qualifications**:

- High school diploma completed. Preferred: College or Undergraduate Degree in Business or Science
- Bilingual in both French and English is an asset but not required
- 3+ Years customer service experience. Preferred: pharmaceutical industry experience
- Experience with Oracle, SAP, Microsoft Office Knowledge (Outlook, Word, PowerPoint, Excel)
- Experience in order management, pharmaceutical order to cash and business
- Hands-on experience with advanced planning systems (i.e. SAP/APO, Oracle, i2, Manugistics, Demand Solutions, etc.).
- Advanced MS Office skills, specifically Excel.

**Job Type**: Fixed term contract
Contract length: 2 months

Pay: Up to $24.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Call center: 3 years (preferred)
- Customer service: 3 years (preferred)

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