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Inside Sales/customer Service Specialist
2 weeks ago
**Corrosion Service Company Limited (CSCL)** was founded in 1950 by Thomas R.B. Watson as the first Canadian firm to specialize in cathodic protection. Our founding philosophy was based on the principles of providing great customer service and developing a deep understanding of customer needs, these same core principles still guide our company today.
**We are an employee-owned company** - This ownership structure gives us a unique perspective on business and ensures that our stakeholders (customers, employees and partners), rather than shareholders, always come first. This is vital for a company such as ours, given that we exist primarily to protect the environment and the prosperity of the communities in which we live.
**Position Title: Inside Sales/Customer Service Specialist**
**Location: Markham, Ontario**
**, permanent, on-site position**
**What’s in it for you**:
- Industry-leading wages and comprehensive benefit plan
- Work side-by-side with industry leaders in corrosion engineering and start building your successful career portfolio
- Company sponsored training/education fees e.g., P.Eng. NACE etc.
- Fitness club membership discount program
- Chance to be part of a high-energy and high-performing team
- Collaborative working environment founded on respect
**GENERAL FUNCTION**:
The Inside Sales / Customer Service Specialist is the first point of contact for both internal/external customers, the role has the following functions:
- **Order Processing** - Work with appropriate departments to facilitate the delivery of orders and resolve any order issues as they occur.
- **Inside Sales** - Assist the Business Development Specialists in driving revenue through outbound targeted product campaigns, quote follow-up, and lead generation. Identify and act on opportunities to develop new sales prospects to increase the revenue generated from materials sales.
- **Sales Volume** - Develop a detailed understanding of the product lines and generate incremental sales volume through both internal and external customers.
**QUALIFICATIONS**:
- College course work in a Business Administration background OR significant on job experience in customer service.
- Excellent computer skills
- Excellent grammar and English
- Bilingual is highly desirable
- 5 years related work experience minimum
Note: All employment is conditional upon completing and obtaining a satisfactory background check, including employment, references, and criminal records (for which a pardon has not been granted) checks. You must be legally eligible to work in Canada.
Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process.
Thank you for your interest but only those individuals selected for an interview will be contacted.
**Job Types**: Full-time, Permanent
**Benefits**:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
Supplemental pay types:
- Overtime pay
**Experience**:
- Inside sales/Customer Service: 5 years (preferred)
Work Location: In person
