Service Coordinator

2 weeks ago

Toronto, Canada Compass Group Full time

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward

**Why work with Restaurant Associates?** Imagine joining a team that’s at the top of their game. Come to work at Restaurant Associates and learn from the pros how to serve thousands of visitors in some of the world’s best venues. Because of what we do, more than 30,000 guests enjoy an unforgettable experience every day. Learn. Grow. Serve. It’s a winning combination. Join us.

**Job Summary**:
Act as Services Coordinator assisting Event Manager in providing quality customer care and event planning to RBC partners, clients and executives with RBC Conference Centres and Executive Dining Rooms.

Now, if you were to come on board as one of our **Services Coordinator**, we’d ask you to do the following for us:

- Liaises and work closely with business partners to identify their event/meeting needs
- Coordinate, monitor and book meeting spaces through an online booking tool
- Review event requirements such as room capacities, layout, event flow and food/beverage requirements offering. Schedule site tours if necessary
- Ensure each event coordinator understands protocols and the booking process
- Work with preferred caterers to place and finalize orders
- Prepare daily and weekly event schedules
- Conduct team meetings to review upcoming event details or communicate last minute changes
- Act to provide solutions and resolve problems to ensure service is never compromised
- Provide regular feedback to Hospitality Experience Managers communicating any issues/incidents that require escalation
- Prepare various reporting on a weekly/monthly basis
- Work closely with Planners if meetings require confidentiality, security, and fine details.
- Provide an exemplary professional level of customer service to greet executives, clients and external clients
- Other project/initiatives as assigned

Think you have what it takes to be our **Services Coordinator**? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.
- A minimum of 3 years of event planning experience required
- Exceptional interpersonal skills.
- Detail-oriented and ability to multitask
- Highly responsible and trustworthy individual
- Excellent communication skills (written and verbal)
- Strong customer service and interpersonal skills
- Good client relationship skills
- Proficiency in Microsoft Office (Word, Excel, Outlook)

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