Billing Operations Analyst

6 days ago

Halifax, Canada Eastlink Full time

Business Support Systems (BSS) Analyst
Eastlink
**Designated Office**:
Young Tower
6080 Young St,
Halifax, NS
**This Position is**:
100% at the designated office
Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications, and exclusive locally produced programming on Eastlink Community TV.
**Key responsibilities**:

- Analyze incidents, requests and problems and ensure resolution within the SLA.
- Perform configuration, operations, and other Billing related activities.
- Research and evaluate potential business solutions.
- Participate in projects and other business initiatives.
- Work with other business departments to understand their use of the systems and look for ways to gain accuracy and efficiency.
- Develop and document new processes and update existing ones.

**Qualifications**:

- Post-secondary education in computer science or related discipline considered an asset
- Previous working experience in telecommunication industry is considered an asset.
- Effective in anticipating, preventing, identifying, and solving problems as necessary in an ever-changing environment.
- Creative in developing solution to business problems, and willing to consider non-traditional lines of thinking.
- Knowledge of Agile methodology
- Self-motivated and can work with mínimal supervision.
- Strong communication and interpersonal skills
- Promote a positive work environment and understand the value of teamwork.

Eastlink operates in a culture of continuous improvement through listening, learning and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.
Get your career started with us and stay with us, your journey begins here

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