Customer Support

4 days ago


Montréal, Canada Daher Full time

Job Title

Customer support

Contract

Context

Intitulé de la fonction du responsable hiérarchique : Responsable support clients Intitulé de la fonction du responsable fonctionnel (si existant) : Finalité : Assurer la sécurité et la satisfaction des clients utilisateurs des produits de la BU Avion. Supporter les avions en service.

Objective and mission

Périmètres des activités:
Effectuer tout ou partie des activités suivantes:

- Œuvrer pour la satisfaction des clients finaux opérant les avions dont la BU détient le certificat de type
- Manager les correspondants clients
- Répondre aux questions techniques et logistiques des clients finaux et des membres du réseau
- Analyser les problèmes techniques rencontrés par le client et ses contraintes et coordonner en interne pour trouver des solutions
- Informer les clients des problèmes techniques relevés et des modifications et réparations à apporter
- Capitaliser ces données dans un C.R.M autour des notions de Flotte, Contacts, Sujets techniques, Garantie, Programmes de maintenance
- Déployer et évaluer un réseau de service-center adapté à la flotte en cohérence avec la politique de vente avion (Distributeurs). Rechercher la standardisation maximale des pratiques pour un traitement homogène des clients finaux
- Piloter les outils mis à disposition des clients finaux et des membres du réseau afin de les rendre toujours plus efficaces et conviviaux
- Assurer une réponse à toute question simple puis aux AOG (Aircraft On Ground) au niveau mondial via deux numéros de téléphone seulement (notions de TBMCare et TBMAOG)

Les activités sont à adapter pour les collaborateurs en alternance (contrat de professionnalisation, contrat d’apprentissage) afin d’être en adéquation avec leur formation.

Join Daher is...
- Integrate a family group with a long-term vision
- Make a difference in a developing company
- Develop new skills thanks to the diversity of your missions
- Take part in a human and industrial adventure full of challenges
- Innovate and think outside the box by integrating a stimulating environment

Profile
- Prise en compte et traitement des alertes QSE remontées par le personnel
- S’assurer que son équipe a les compétences nécessaires pour occuper son poste (formation QSE, habilitations )
- Accompagner la montée en maturité QSE de son secteur

10 ans d'expérience si bac +2/3

0 à 2 ans d'expérience si bac +5

Education

DEUG, BTS, DUT, DEUST (Bac+2): Aviation, Licence (Bac+3): Aviation, Master, DEA, DESS, diplôme d'ingénieur (Bac+5): Aviation

Experience

Languages

English

Status

Operator

Time type

Full time

Region

Quebec

Location

MacA Montréal
- Creative and entrepreneur, develop your career at the heart of the biggest industrial challenges with Daher_

For more information on Daher visit

and watch this presentation

video

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