Customer Support Specialist

2 weeks ago

Montréal, Canada MovingWaldo Inc Full time

**About MovingWaldo**

MovingWaldo is present in all major Canadian markets and is currently raising awareness in the US and Europe.

**Overview**

We are seeking a highly organized and detail-oriented person to join our team. As a Customer Support Specialist, you will play a crucial role in assisting individuals and families with the smooth transition of moving to a new location. You will be responsible for answering questions, responding to moving inquiries, and overall ensuring a seamless experience for our clients.

**Responsibilities**

As a Customer Support Specialist, you will be responsible for:

- Responding promptly and accurately to customer inquiries and concerns.
- Assisting customers with product information, pricing, availability and platform usage.
- Handling and resolving customer issues in a professional and courteous manner, escalating complex issues to the appropriate departments when necessary.
- Building rapport and maintaining positive relationships with customers to enhance overall customer satisfaction and loyalty.
- Keeping detailed records of customer interactions, transactions, comments, and complaints.
- Collaborating with other departments and external partners to ensure seamless customer experiences and timely resolution of issues.
- Contributing to the continuous improvement of customer service processes and procedures.
- Providing feedback to management regarding customer trends, issues, and suggestions for improvement.

**Qualifications**
- Proven experience in a customer service role, preferably in a similar industry.
- Bilingual (French and English).
- Excellent communication skills, both verbal and written.
- Proficiency in using customer service software or CRM systems, and the Google suite.
- Ability to remain calm and composed in high-pressure situations and handle difficult customers with professionalism and empathy.
- Strong problem-solving skills with the ability to think quickly and creatively to resolve customer issues.
- Attention to detail and accuracy in data entry and record-keeping.
- Flexibility to work in shifts, including evenings, weekends, and holidays, as needed.
- A positive attitude, a passion for customer service excellence, and a willingness to go above and beyond to meet customer needs.
- Ability to work effectively both independently and as part of a team in a fast-paced environment.

**Benefits**:

- A work environment where creativity, innovation, and leadership are welcomed and valued.
- A wellness account.
- Hybrid model - work from home and in the office once training is completed and the employee is proficient in their duties (the office is located in Montreal).
- Group insurance.

**Other working conditions**
- Type of employment: Permanent, full-time.
- Schedule: variable, day and night shift, weekends.
- Training is done in the Montreal office.
- Salary: $40,000 to $45,000 based on experience and skills
- Start date: As soon as possible.

**Salary**: $40,000.00-$45,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Wellness program
- Work from home

Schedule:

- Day shift
- Night shift
- Weekends as needed

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- French (required)
- English (required)

Work Location: Hybrid remote in Montréal, QC H2J 1X3

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