Customer Support Coordinator

**la version française de ce document arrive bientôt**

Mistplay is the first Loyalty Program for mobile gamers. Players use our platform to play games, connect with friends, and earn awesome rewards; such as Amazon gift cards and prepaid Visas.

We leverage a wealth of in-game data and Machine Learning to recommend the best games to our users and coach developers of all sizes to help them build games. We use our marketing expertise and platforms to make sure our studio partners' games reach millions of players around the world. With a growth of over 16 million users in under 3 years, Mistplay is one of the fastest-growing companies in North America. Join us as we continue to level up

Come join the the #1 loyalty program for mobile gamers and a leader in the mobile ad-tech industry as our next
**Customer Support Coordinator.
Our main goal is satisfying the needs and wants of our users - we constantly strive to exceed our user’s expectations. As our Customer Support Coordinator, your main task will be doing just that If you enjoy communicating with people online - then this is the job for you

We are looking for a self-driven, happy and sociable person to be part of our team.

**What You'll Be Doing**:

- Provide personalized support to users while ensuring timely responses
- Escalate newly reported issues and user feedback requests to the development team
- Assist with escalated tickets and reviews
- Motivate, train and assist Customer Experience Staff
- Advocate for Customer Experience Staff and users
- Create weekly reports on ticket, store and social sentiment from users
- Stay up to date on our latest support procedures, dynamic issues, and product updates
- Assist Head of Support in innovating Customer Support Best Practices
- Enforce procedures and policies
- Track technical bug reports regarding recurring issues
- Collaborate with the development team on specialized projects, requests and provide support visibility with follow-up reports

**What We're Looking For**:

- 2-3 years of experience in customer support
- 1-2 years of leadership experience
- Intuitive problem solving and interpreting data
- Ability to use various tools and platforms in parallel confidently
- Self-motivated autonomous, and able to meet deadlines
- Effective people skills and empathy when dealing with others
- Experience with technical writing and reporting
- Proficient computer skills
- Strong communication skills
- High proficiency in written English
- Other languages such as: French, German and Korean are a plus
- Experience with Zendesk or Amazon DynamoDB is an added advantage

We work hard to make our work atmosphere as inviting and fun as possible Working at Mistplay is coupled with a whole array of perks that we've adopted virtually and in-person: Team Lunches, game nights, company-wide events, and so much more.

Our culture is deeply rooted in growth and upheld by a team of smart, dynamic, and enthusiastic people. We utilize data to constantly learn, improve, and adapt. We foster an environment where everyone is encouraged to share their ideas, push boundaries, take calculated risks, and witness their visions come to life.

Think you have what it takes? We'd love to meet you

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- Nous nous efforçons de rendre notre atmosphère de travail aussi accueillante et amusante que possible Travailler chez Mistplay comporte toute une série d'avantages que nous avons adoptés en mode virtuel comme en mode présentiel : déjeuners d'équipe, soirées jeux, événements à l'échelle de l'entreprise, et bien plus encore.
- Notre culture est profondément ancrée dans la croissance et soutenue par une équipe de personnes intelligentes, dynamiques et enthousiastes. Nous utilisons les données pour apprendre, améliorer et adapter en permanence. Nous favorisons un environnement dans lequel chacun est encouragé à partager ses idées, à repousser les limites, à prendre des risques calculés et à voir ses visions se concrétiser.
- Vous pensez que vous avez le profil requis ? Nous serions ravis de vous rencontrer

LI-ZD1
- #LI-REMOTE