Customer Support Supervisor

2 weeks ago

Montréal, Canada goeasy Full time

If you are looking to join one of Canada’s fastest-growing companies, goeasy is the place for you **Certified as a Great Place to Work®,** recognized as **Canada’s Most Admired Corporate Cultures**, the **GTA's Top 100 Employers**, one of **Canada’s Top 50 Fintech’s** and **North America’s Most Engaged Workplaces** - we want the best and brightest to join our team. We are a publicly-traded company on the TSX with over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, goeasy Ltd is a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial and LendCare. We offer a wide variety of financial products and services including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to over 4,000 merchants in the powersports, automotive, retail, home improvement, and health sectors.

We are in search of a **Customer Support Supervisor** to lead our fast-growing Montreal team. The successful individual will be leading a team of customer service representatives in providing exceptional service and support to our business-to-business Partners.

**Responsibilities**:

- Manage a team of representatives in providing exemplary customer service
- Drive individual and team results through performance management and continuous coaching and development
- Supervise day-to-day operations and distributing tasks and responsibilities to the team
- Maintain department KPIs, team motivation, and daily targets
- Handle partner and/or customer escalations in a timely manner
- Demonstrate comprehensive knowledge of our services

**Requirements**:

- At least 2 years experience in a metrics-driven Call Center environment - Customer Service, Customer Support, or Inbound Sales
- Supervisory or team lead experience with direct reports
- Excellent communication and interpersonal skills with an ability to deliver constructive feedback that inspires engagement and improved performance
- Strong organizational skills and highly adaptable to a fast-paced work environment
- High-level proficiency with MS Office programs
- Bilingual - English and French
- Ability to work in our office in Montreal full time (Monday to Friday 9-5, occasional Saturday shifts)

**Diversity, Inclusion, and Equal Opportunity Employment**

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

**Why should you work for goeasy?**

To learn more about our great company please click the links below:
**TAG: PAID1234

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