Bilingual Administrative Coordinator Ii

1 day ago

Waterloo, Canada Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

Bilingual Administration Coordinator, Plan Sponsor Services

In this role, you will fulfill varied tasks as requested, to help ensure service excellence to our Group Retirement Services clients. This role is very administrative in nature, requiring keen attention to detail, ability to respond to changing priorities, and very strong communication, time management, and organizational skills. Most of your incoming requests will directly support the Plan Administration Support team within Plan Sponsor Services.

**Responsibilities**:

- Processing of urgent and sometimes complex retirement plan transactions
- Support team members by following internal processes to request specialized reporting as needed
- Learn and effectively execute various tasks performed within the team to support high volume periods
- Provide high quality service to our internal and external clients through accurate and timely fulfillment of requests
- Identify opportunities to gain efficiencies in internal processes

Qualifications:

- Bi-lingual (French, English)
- Relevant experience in a fast-paced customer-centric environment
- Confidence and professionalism in interactions with internal and external customers
- Proficiency in the Microsoft Excel and Word
- Excellent written and verbal communication skills in both English and French
- Ability to responsibly manage sensitive information
- Accounting foundation is an asset

Attributes
- Ability to multi-task and respond quickly to changing priorities
- Keen attention to detail which would be demonstrated not only by accurately fulfilling requests but also by actively probing and questioning to ensure consistency and clarity
- Ability to anticipate needs and proactively consider impacts
- Strong team player committed to being a positive contributor to the achievements of the team and of our business
- Exceptional problem-solving skills
- Exceptional organizational skills
- Excellent verbal and written communication skills in both English and French
- Like to have a positive impact

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer**

**Salary & Benefits**

The annual base salary for this role in the primary location of Waterloo, Ontario is expected to be between $41,025.00 CAD - $68,375.00 CAD.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short

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