Customer Service Representative

2 weeks ago

Winnipeg, Canada CARSTAR Manitoba Full time

Carlson Truck Outfitters is hiring We are currently seeking a customer service representative (CSR) to join our shop.

As the first point of contact in the stores, the customer experience representative creates the first impression that customers and visitors will have when the call or walk in to our shops. This person is responsible for creating an environment that promotes friendliness, and a high level of service.

**Responsibilities**:

- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
- Upkeep of overall cleanliness of the store/reception area
- Booking in customers for repairs
- Checking in/out customer vehicles
- Opening new work orders
- Retail sales
- Ordering parts
- Posting invoices and payments into computer
- Receive and enter payments into the system
- Ensuring the deposit book logs are accurate and entered daily
- Assist Shop Manager with other tasks as requested

**Qualifications**:

- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Post-secondary education or equivalent experience in customer service
- Comfortable working on the computer in numerous programs
- Comfortable working on the phones
- Experience in the auto body industry an asset
- Class 5 Drivers license
- Highly organized
- Detail orientated

**Why Choose CARSTAR?**:

- Monday to Friday hours
- Full benefits package after 3 months
- RRSP program after 1 year
- Competitive compensation based on experience
- Career planning and advancement opportunities

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $35,000.00-$38,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Automotive repair: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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