Manager Business Operations

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Reporting to the Director, CDCC Business Operations, the Manager, Business Operations provides leadership, direction and relationship management support for CDCC Clearing Members while being accountable for the timely management and oversight of the following areas:

- Margin and Collateral Management;
- Member Clearing Services;
- Banking & Settlement including Netting cycles & Payment Exchange, End of day processing and oversight of financial obligations by Members to/from the CDCC;
- Customer Service Helpdesk with ongoing client engagement and reporting.

This position has direct staff management and is accountable to plan, assign, and direct workflow as required. The Manager is also responsible to attract, develop, train, evaluate and manage performance of the team and its individual members.

Key Accountabilities- Provide guidance to the team for complex in-depth technical & analytical requirements for Collateral Management / Clearing / Banking & Settlements related to Derivatives (Futures & Options on Futures), OTC Fixed Income products, Corporate Actions and related products & services;- Provide leadership and direction including decision making to Business Operations staff;- Act as the central point of contact for clients and ongoing client engagement to ensure Member needs are met and solutions are provided;- Oversee the management of Collateral (Cash & Securities) requirements to satisfy Intra-day & End-of-day Margin calls;- Collaborate with the Montreal Exchange to ensure timely operationalization of new products/listings as well as client trades/position needs including ad-hoc and time sensitive requests;- Foster strong relationships with Correspondent Banks, Depositories and Third-Party Vendors to ensure timely processing and that SLAs are met;- Collaborate closely with other Team Managers to ensure positions, reconciliations and financial obligation deadlines by Members are met to mitigate Clearing House risk;- Lead/Support/Build processes for new products and projects (including Onboarding new clients, performing testing, offering training, operationalizing initiatives and updating procedures);- Recommend updates to existing processes and procedures to ensure excellent customer service, and that we operate in an efficient and effective environment.- Provide guidance and solutions to internal teams and external clients.- Support Business Operations testing requirements related to the Business Continuity Plan, Disaster Recovery Program, Default Simulations to meet CCP requirements;- Maintain a strong relationship with Regulators, Internal and External Audit, Risk Management, CDS Operations, Client Services and Technology partners;- Oversee strict adherence to Internal procedures, rules, audit requirements and the internal controls verification processes;- Manage staff performance and provide staff coaching, training and development opportunities. Ensure succession planning is in place;- Provide recommendations using professional judgement, guided by known practices and industry requirements;- Support / act as delegate for CDCC Business Operations Management as required.

Education / Experience- University degree in Commerce, Business Administration, Finance, and/or Accounting is preferred;- 8-10 years progressive operational/business experience in the Securities Financial Industry with at least 5 years in a management position;

**Skills**:
- Excellent listening, written and verbal communication skills;- Strong leadership, people management and mentoring skills; ability to develop people by helping them consider alternatives for dealing with situations;- Excellent organization skills with the demonstrated ability to plan and prioritize in a time sensitive environment, acting decisively and calmly under pressure with attention to detail and understanding of the business operational process;- Advanced level of technical and analytical knowledge of the Derivatives trade lifecycle and product features including the settlement, expiry process and system processing;- Ability to identify issues that may negatively impact Business Operations and decisively exercise sound judgment;- Excellent problem solving skills and ability to gather information