Technical Service Specialist

4 days ago

Brampton, Canada ABB Full time

**Technical Service Specialist**:
**At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.**:
**This position reports to**:
Service Manager

**Your role and responsibilities**:
In this role, you will have the opportunity to ensure the Service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy customers. Each day, you will execute technical support, act as a specialist, and solve problems in your own area of expertise. You will also showcase your expertise by communicating both with the customer and ABB sales teams proactively to ensure customer needs are understood and business opportunities utilized for service growth. - Coordinate and schedule Field Service Technicians, ensuring timely and efficient Dates and times to clients. - Communicate with Clients, Internal Comms to provide updates on Field Service Technicians status and resolve any issues or delays. - Utilize service management system to track and manage Field Service Technician work completion to plan next site visit and maintain accurate records of all Service level agreement activities. - Collaborate with internal teams to optimize supply chain processes and improve overall efficiency. - Perform data entry tasks to update information in all the systems.

**Qualifications for the role**:

- Previous experience in a dispatching or Field Service Technician position role preferred.
- Familiarity with Robotics and Field Service functionalities.
- Strong communication skills, both verbal and written, to effectively communicate with customers.
- Excellent phone etiquette and interpersonal skills.
- Ability to type accurately and efficiently and experience working in Robotics is essential.
- Note: This job description is not exhaustive. The employee may be required to perform additional related duties as needed to support the ongoing needs of the organization.

**Benefits**:

- Retirement plan
- Accident insurance
- Healthcare plan
- Wellbeing program

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