Emp-nu25-26 Intake Assistant, Employment Services

ABOUT US
Springboard's mission is to build stronger communities by helping youth and adults develop the skills they need to reach their full potential. As a charitable organization, we deliver innovative, professional and diverse programming by establishing partnerships between our clients and their community. Springboard’s program areas include community justice, employment, developmental services, youth justice, Weed out The Risk and The Community Learning HUB.
WHO WE ARE
People are at the center of everything we do. We foster opportunities for skills development, personal growth and social interaction. We also actively promote work/life balance and mental health supports. We foster communication across the agency, from our Town Halls to our quarterly Springboard orientations. We are a learning organization and our people have the opportunity to provide feedback into all areas of the organization.
We have an active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and of course, social and team building opportunities. Springboard offers a comprehensive benefits package for full time, permanent staff and, for all permanent positions, a savings plan that helps support our people in all aspects of their lives.
THE OPPORTUNITY
Job Class
Non-Union
Department
Employment Services
Location
3195 Sheppard Ave E, Toronto ON (Scarborough)
Status
Full-time, Contract (6-Month Contract)
Pay Rate
$19.32 per hour
Vacancy Number
EMP-NU25-26
Number of vacancies
1
Available
Immediately
Hours/Shifts
The Intake Assistant plays a critical administrative role in supporting Springboard’s Employment Services department. The role ensures efficient operation of the office and serves as a primary point of contact for initial client interactions. This includes determining initial eligibility, answering, screening and referring all in-person and telephone inquiries, scheduling appointments, supporting registration into various employment programs, and maintaining accurate and timely documentation in EOIS-CaMS and other systems.
KEY RESPONSIBILITIES
Client Intake & Registration
- Register eligible clients into programs using various CRM platforms.
- Assist with the administration of the Notice of Collection and Consent (NOCC) and explain how client information is collected and used.
- Liaise with Career Specialists to ensure smooth and timely transition of client's post-registration.
- Conduct outreach calls to engage clients, promote programs, and collect essential information to support service delivery.
- Schedule and support with client appointments for intake, Common Assessment Tool (CAT) interviews, job fairs, workshops, and other relevant activities.

Client Service & Equity Focus
- Conduct initial screening for program eligibility based on program guidelines (e.g., residency, legal working status, work permit type).
- Ensure culturally competent, inclusive, and trauma-informed service when engaging with clients, particularly newcomers, refugees, and clients from inclusion groups.
- Support clients in navigating the intake process by offering clarification and translation assistance where appropriate (through internal or external supports).

Data & Reporting
- Maintain and update client records accurately and promptly in EOIS-CaMS and internal tracking tools.
- Support staff by gathering and uploading required documentation, including resumes and signed consent forms.
- Assist with preparation of reports on client intake trends, registration numbers, inclusion groups, and service stream segmentation as needed by supervisors or funders.

Quality Assurance & Compliance
- Ensure all intake processes align with policies, including proper documentation and compliance with data entry standards.
- Monitor registration errors or delays and flag issues for prompt resolution to ensure timely service delivery and reporting accuracy.

Technology & Systems Support
- Troubleshoot minor technical issues with EOIS-CaMS or scheduling platforms for clients and escalate as necessary.
- Assist with administrative tasks including filing, data entry, typing, scanning, copying. etc.

Collaboration & Continuous Improvement
- Provide support for community and employer engagement events, such as job fairs, webinars, and networking sessions.
- Liaise with employers and service providers during events to strengthen program outreach and build connections.
- Participate in feedback sessions with Employment Consultants and leadership to improve the intake and registration process.
- Offer input into process improvements and documentation templates related to client onboarding.

Workplace Expectations, Professionalism, and Compliance
- Participate in trainings as per funder requirements and operational requirements.
- Maintain professionalism and always adhere to workplace policies, ensuring focus and productivity in all environments.
- Adhere to the organizati