Help Ahead Intake Agent

**ABOUT US**

**ABOUT THE ROLE**

The **Help Ahead Intake Agent, Central Point of Intake **is a full-time permanent position that provides a central point of access via multi-media for infants, children, youth, and their families to 24 Children, Youth Mental Health (CYMH) Services in Toronto by identifying need, compiling relevant information, and conducting screening with a standardized tool that helps identify risk and needs to support referrals.

**_ Salary range: _**_$48,011.00 to $55,908.00 per annum._

**_ Benefits:_**_ _Competitive Group Health Benefits and Pension Plan._
- This position is represented by OPSEU local 567._
- Recruiting for two (2) full-time permanent positions._

**WHY JOIN OUR TEAM?**
- We provide a hybrid work model and competitive Group Health Benefits and Pension Plan.
- We provide opportunities for growth and professional development.
- We are committed to providing an equitable and inclusive environment where our diverse team members and clients can thrive.
- We have a collaborative and supportive Senior Management Team.
- We set high standards for performance, client outcomes, and implement best practices, which are demonstrated through our accreditation with the Canadian Centre for Accreditation.

**WHAT YOU WILL DO**
- Answer inquiries from children, youth, family members, core service providers, allied sector partners and the broader health care sector regarding accessing child and youth mental health service in the province.
- Gather basic demographic information of the client, presenting concerns and assess for imminent risk.
- Invoke Duty to Report if there is an identified or suspected protection concern, notify Supervisor, write a Critical Incident report.
- Provide information about single session services and support callers in accessing counseling support.
- For callers identifying interest in single session therapy, provide recommendations and suggestions regarding the single session service (example parent session, over/ under 12 years of age etc.).
- Identify which clinic is best suited to meet the caller’s need for a counselling session once client has consented to a session.
- Ensure client information is recorded accurately and in accordance with Organizational standards.

**THE “MUST HAVES”**

The following education, professional memberships and knowledge are a requirement for this role:

- Diploma or Degree in Human Services.
- 3 years of experience as an intake worker in mental health and addictions.
- Knowledge of TREAT client information system.
- Ability to access information from Database.
- Crisis Intervention and Management Training.
- Customer service orientation and strong interpersonal skills would be an asset.
- Awareness of the role of diversity, equity, and inclusion in the workplace and within the community being served by the position.
- An understanding of anti-black racism, anti-oppressive/ anti-racism perspective in the context of the social determinants of health.
- Ability to recognize and identify situations where incidents of imbalance of power and privilege may occur and can result in possible negative impacts.

**THE ‘NICE TO HAVES’**
- Knowledge of Microsoft Office, Microsoft Teams and Zoom.
- Knowledge of Cisco IP Phone and Cisco Finesse.
- Knowledge of Single Session Services.
- Knowledge of CYMH Services/ Hospital Services, ICYMH and allied community resources in Toronto.
- Knowledge of how to use 211 and other tools to assist with helpful resources for clients (i.e., Food Banks, etc.).
- Fluency in another language(s), including sign language.

**BEFORE STARTING WITH US**
- A Vulnerable Sector police check.
- A positive police check does not automatically disqualify an applicant for a position with Strides Toronto. The Police Check will be reviewed and evaluated for the purpose of making a decision on suitability for employment in relation to the specific duties and responsibilities of the position being filled.

**HOW TO APPLY**

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Strides Toronto’s own policies, requests for accommodation will be considered throughout the hiring process.

We thank all applicants however, only those selected for interviews will be contacted.