Centralized Intake Worker

Scarborough Centre for Healthy Communities (SCHC) is dedicated to providing accessible, equitable, and transformational health and social service choices for the well-being of Scarborough's diverse communities. We cultivate vital community services by promoting healthy lifestyles while delivering a comprehensive range of culturally competent health and social services programming. Our I2CARE values ensure that we, as a work community, treat all with, inclusivity, innovation, collaboration, accessibility respect and equity.

As an employer, we strive for excellence as a workplace and are committed to building a workforce that enhances our capacity to meet the needs of the diverse communities we serve.

We are currently looking to hire a:
**Centralized Intake Worker**

**1 - Full-Time, Permanent (35 hours per week)**

**1 - Full Time, 1 Year Contract (35 hours per week)**

**Why SCHC?**
- A strategic commitment to organizational health, ensuring our people and culture are well supported.
- 3 weeks paid vacation for full time positions to start, additional time with tenure. (For Permanent role)
- Continuous funded training opportunities.
- Paid sick and family sick days.(For Permanent role)
- Health benefits including prescription drugs, dental, vision care, alternative therapies, life insurance, employee assistance program, disability insurance; benefit coverage for family and dependents available. (For Permanent role)
- HOOPP pension plan member.(For Permanent role)
- SEIU Union.
- A strategic commitment to Action on Equity to advance diversity, equity, inclusion and belonging utilizing an intersectional lens.
- Standard working hours, with flexibility to accommodate occasional evening or weekend appointments.

**About the Position**:
As a critical first point of contact, the Centralized Intake Worker (CIW) is the gateway to SCHC’s programs and services. Utilizing their program knowledge, skills and judgment, the CIW will review and prioritize all referrals, respond to program/service inquiries, as well as ensure that the client intake/discharge processes are carried out in a timely, accurate and sensitive manner. The CIW will also make internal and external referrals, as appropriate, and act as a linkage for clients and patients across SCHC services and the broader healthcare system.

Key areas of responsibility:
As the first point of contact for SCHC the CIW will:

- Work in a fast paced environment independently and as part of a team
- Utilize critical judgment to determine the priority, urgency and types of service provision needed for new clients.
- Ensure referrals for all SCHC services are complete, prioritized and classified by the urgency and level of care or support required.
- Open new client files and complete the centralized intake documentation, including demographic and other required information in an accurate manner
- Ensure service requests and referrals are monitored so that all clients and families receive timely responses with follow up calls to determine if the care/service needs have been met
- Provide ongoing support and short term coverage to Program Worker and Coordinators when needed
- Act as an initial and final point of contact for clients, their families and caregivers.
- Assist with service/care transitions
- Utilize effective care coordination and communications strategies as required
- Provide SCHC programmatic information to prospective clients, referring health care professionals and community members.
- Provide information about the spectrum of SCHC services to support smooth transitions of care and service from one point of care to the next.
- Manage client information and assist with ensuring it is up-to-date and meets SCHC documentation policy standards
- Participate and attend agency wide committees
- Perform other duties as assigned that are reasonable within the scope of the job

Preferred Qualifications (Knowledge, Experience):

- Diploma or Degree from an accredited academic institution
- Three to five years administrative experience in a healthcare or community setting
- Essential Competencies (Skills and Attributes):

- Oral and/or written fluency in other languages would be considered an asset
- Advanced knowledge and proficiency with Microsoft Office (including Word and Excel), spreadsheets, PSS
- Demonstrated knowledge of health care system as it relates to community support services
- Demonstrated problem solving and critical thinking
- Demonstrated time management and ability to work autonomously
- Excellence in communication, partnership building and inter professional care commitment
- Demonstrated commitment to continuous learning and professional development

Significant Working Conditions:

- Ability to work flexible hours including evenings and weekends

**Remuneration: $20.10 - $23.14**
**Band**:K

**Please note**:All other conditions of employment are set out in the collective agreement between SCHC and SEIU.
- We would like to thank all applicants;