Automotive Service Consultant

**SERVICE ADVISOR/CONSULTANT - BRAMPTON**

**The Role**

**Are you an experienced vehicles Service Advisor/Consultant looking to take the next step-up in your career? If so, we have a new challenge for you.**

Audi Brampton opened in 2017. Our facility is in the Mayfield Auto Mall. We are seeking a motivated team member to join our Accounting Department. Our store has equipped work bays, customer lounges, and digital tools to facilitate premium client experiences and we are prepared to leverage these resources to grow into the destination of choice for Audi Sales, Service and Parts in the northern and Greater Toronto Area. Not only do we offer a good benefits package, but we also offer career advancement opportunities. If you are a self-motivated, customer focused individual looking to take your career to the next level, we would like to meet you

You can expect to work in state-of-the art, air-conditioned/heated spaces with outstanding leadership and support. If you are a self-motivated, customer focused individual looking to take your career to the next level, keep reading

**Our Company**

Bramgate Automotive Inc. has been in business since 1967. We celebrate diversity and we encourage growth within our growing organization. Give us your best and we will give you ours
- **Our vision is to make every customer experience easy, efficient, and enjoyable.**_

We are proud of:

- Our high volume and high-performance stores
- Canadian AutoWorld Employer of Choice (CAWEOC) Award - 2020, 2023.
- Canada’s Top 25 Best Dealership to work for by Automotive News - 2019

**The Benefits**
- State-of-the art facility. Air-conditioned spaces
- Outstanding leadership and support
- Professional training and processes
- Large customer base
- Benefit package, life, dental, health, RRSP, pension plan and EAP
- Collegial workplace atmosphere
- Career advancement opportunities

**Key Responsibilities**:

- Duties:_
- Meet and greet customers and customers promptly in a professional and courteous manner.
- Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
- Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
- Provide accurate cost and time of completion estimates for the services recommended, communicate, and get proper authorization from customers.
- Liaise with Service Manager and Service Technicians on work orders and requirements.
- Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
- Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
- Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
- Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
- Demonstrates behaviours to ensure that each and every customer encounter is consistent with the Bramgate Promise of consistent Easy, Efficient and Enjoyable interactions with at all times.
- Creates an environment where customers are regularly updated of the current situation.
- Takes the initiative to exceed customer satisfaction, even if it requires overcoming obstacles.
- Understands the customer service measurements used in the Audi network.
- Identifies, recommends, and supports opportunities for methods/process improvement.
- Complete customer surveys. Maintain a customer follow-up system with all customers to confirm satisfaction with their service experience.
- Identifies repeat customers and treats them accordingly.
- Perform various clerical and administrative duties.
- Organize, maintain, and coordinate Company records and files in their proper locations.
- Where necessary, assist in the compilation of data for various reports.
- Maintain a clean and safe work area.
- Other duties as required.

**What you bring to the role**

The key skills and qualities of a Service Advisor/Consultant:

- High school diploma or post-secondary courses.
- 3-5 years' experience in a customer service role, preferably in a luxury automotive environment.
- Cashier experience.
- Automotive workshop process and product knowledge.
- Previous experience with Reynolds and Reynolds software an asset.
- Must have exceptional communication and interpersonal skills (including computer literacy).
- Strong customer service skills.
- Ability to negotiate and sell.
- Demonstrated willingness to learn and succeed.
- Excellent written and verbal communication skills.
- Able to build and maintain lasting relationships with customers.
- Self-motivated, with high energy and an engaging level of enthusiasm.
- Able to perform basic calculations and mathematical figures.
- Able t