Customer Service Coordinator

3 days ago

Burlington, Canada Ryder System Full time

You are the driving force behind our company.

Start your career with Ryder today

**About Ryder**

For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare.

We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada Employee satisfaction is part of our culture.

**Summary**

The Customer Service Associate will support the shop management process with heavy focus on timely customer communications and scheduling, repair follow-up and maintenance file management.

**Work Type**: 18-month contract (MAT Leave coverage)

**Wage**: $20 -$23 per hour, paid weekly

**Working Hours**: Monday to Friday, 7:00am to 4:00pm

**Responsibilities**
- Improve the quality and consistency of customer communications and meet customer's expectations.
- Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction
- Enhance branch productivity through effective work scheduling and planning
- Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up
- Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements
- Coordinate outside repair with vendors and customers
- Effectively handle all incoming shop calls
- Clerical duties within the shop operations which include vehicle maintenance files
- Process all Account Payable
- Create repair orders for technicians
- Performs other duties as assigned.

**Qualifications**
- H.S. diploma/GED required
- 1-3 years of Customer Service with issues resolution experience preferred.
- Strong computer skills including spreadsheets and word processing software advanced required
- Detail oriented with excellent follow-up practices
- Strong verbal and written communication skills
- Capable of multi-tasking, highly organized, with excellent time management skillsh
- Flexibility to operate and self-driven to excel in a fast-paced environment
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
- Ability to work independently and as a member of a team
- Strong computer skills including spreadsheets and word processing software advanced required
- Recruiter: Kathy Zhang:_
- Business Hours: M to F, 8:00am to 5:00pm EST_

**Job Category**: Operations and Support

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