Information Officers and Lead Information Officer

**Job Information**

Job Requisition ID: 78417
Ministry: Forestry and Parks
Location: Various locations across North Region, Alberta - Athabasca District
Full or Part-Time: Full-Time
Hours of Work: 40 hours per week
Permanent/Temporary: Temporary - Wage, Seasonal
Scope: Open Competition
Classification: Administrative Support 2 (AS2)/ Administrative Support 3 (AS3)

**Salary**:
Administrative Support 2 (AS2) based on 40 hours per week: $23.79 - $26.76 per hour
Administrative Support 3 (AS3) based on 40 hours per week $23.28 - $29.46 per hour

In addition to regular wages, regular Wage employees receive 11.6% in lieu of benefits and vacation leave:

- 5.6 percent of regular wage earnings instead of paid holidays
- 6 percent of regular wage earnings instead of annual vacation pay

In addition to the regular wages and the additional pay in lieu of benefits and vacation, regular wage employees are entitled to shift premium pay:

- $3.25 per hour for weekends and holidays
- $2.75 per hour for evenings

Provincial Parks are essential to the quality of life that Albertans enjoy. They conserve our natural landscapes and wildlife habitat and offer a broad range of nature-based outdoor recreational opportunities. Alberta’s parks inspire people to discover, value, protect, and enjoy the natural world and the benefits it provides for current and future generations.

The Athabasca District is part of the Northern Region Alberta Provincial Parks operations. The Provincial Parks within this District are located in proximity to the communities of Lac La Biche, Boyle, and Athabasca.

For more information about the Ministry of Forestry and Parks, visit our website at:
To see the geographic area of North Region, download pdf: alberta-parks-protected-areas-provincial-map.

For more information on Park locations visit:

- **
Role Responsibilities**:

- We are looking for motivated, courteous and hard-working individuals with exceptional customer service skills to fill Information Officer positions for the following parks:

- North Buck Lake Provincial Recreation Area
- Long Lake Provincial Park
- Cross Lake Provincial ParkWe are also seeking a hard-working, professional, and motivated individual who possesses exceptional organizational abilities to fill a Lead Information Officer position located at:

- Long Lake Provincial Park**We are currently looking to hire**:

- 7 Information Officers (AS2)
- 1 Lead Information Officer (AS3)The **Information Officer (AS2)** duties include the day-to-day operations at the campground registration booth or camp store. Information Officers (IOs) are the first point of contact for visitors to Provincial Park campgrounds.

Responsibilities include providing exceptional front-line customer service while registering campers and delivering information around park activities, regulations, and nearby amenities. Information Officers (IOs) are expected to provide a welcoming and inclusive environment for all visitors in-person, over the phone or online. Responsibilities also include cash handling, retail management and administrative duties utilizing software programs such as Excel, Store Manager, and AspiraOne. Information Officers need to have strong time management skills, pay attention to detail and work well under pressure. They must also possess strong conflict resolution skills to manage customer complaints and facilitate feedback.

**Duties include but not limited to**:

- Operate AspiraOne system to manage camper registrations, reservation changes, cancellations, check-outs, payments, and refunds.
- Proficiency in operating a cash register and point of sale machine, ensuring floats and cash outs are accurate and balanced.
- Maintain facility security and cleanliness through opening/closing procedures, organization, and prompt reporting of maintenance issues. Ensure operational readiness by communicating hours of operation and keeping facilities open as scheduled.
- Retail sales of product and services which include firewood, concession items, ice and ice cream, and rentals (where applicable).
- Manage inventory by restocking merchandise, maintaining order, and notifying supervisor of low stock.
- Record necessary safety, accident or wildlife occurrence information on reports and ensure they are delivered to the appropriate member of staff in a timely manner.
- Maintain lost and found records; tag and organize found items in an efficient manner.
- Support Park communications by distributing posters, brochures, and program advertisements as directed. Maintain and improve knowledge of relevant recreational and tourist opportunities to respond to requests for information on recreational activities, facilities, public safety issues, tourism and travel opportunities and provide area orientation.

**
Continued Role Responsibilities**:

- Serve as a park specialist with detailed knowledge of park areas, natural and cultural history, programs, and current conditions to assist visitors effectively.
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