Information Centre Attendant

4 hours ago

Athabasca, Canada Athabasca University Full time

**_Athabasca University's VP University Relations is currently recruiting for the position ofInformation Centre Attendant (part-time)._**

As part of Athabasca University's workspace optimization, this role has been assessed to be virtual.This role and all related functions can be performed in a virtual environment, as long as this virtual environment meets the AU acceptable definition for avirtual workspace.

Athabasca is located in the heart of Alberta's boreal forest on the banks of the Athabasca River. The vibrant town of Athabasca is a welcoming picturesque community situated approximately 150km north of Edmonton, Alberta. If living in a community that is rich in heritage and offers outdoor adventures speaks to you, then we would love to welcome you to Athabasca, Alberta.

Should you choose to relocate to the Town of Athabasca or Athabasca County, relocation assistance may be provided.

**_ Please note, the salary for this role will be pro-rated to a [0.5_**_] FTE. _**

**_ The Position:_**

As a primary contact for prospective students, provides general information about the university's programs, services, and key selling features. Assists current students by responding to enquiries and providing detailed information in a diverse variety of areas, directing the enquiry to the appropriate department or escalating the case for further investigation.

The incumbent will work to support service provided through the Information Centre with the expectation to assimilate and communicate the AU mandate with awareness of how their individual and collective contribution facilitates student contact and connection with the AU community.

The incumbent will demonstrate commitment to service quality and efficiency and champion the efforts of the Information Centre team.

This position involves working in a team-oriented setting that requires coordination and sharing of information using Customer Relationship Management (CRM) software.

**_ Qualifications:_**
- Completion of a university or college business, public relations, communications, marketing or related program
- Minimum of one year experience in a customer service, information, or help desk environment.
- A working knowledge service tracking systems will be an asset.
- Must demonstrate outstanding oral skills and friendly telephone demeanor combined with the ability to deal with callers including difficult ones confidently, empathetically, and knowledgeably.
- Must demonstrate basic written communication skills with the ability to respond to student queries with utilization of system tools (ex: templates), forwarding complex cases when required.
- Commitment to lifelong learning and value for continuous improvement demonstrated through previous work experience.
- The ability to work as part of a team and contribute to service quality and efficiency provided through the Information Centre.
- An equivalent combination of education and/or experience may be considered.

A detailed job description can be viewed at: Information Centre Attendant

  • Profit Centre Manager

    1 week ago

    Athabasca, Canada Midfield Valve & Supply Full time

    Job DescriptionAs the Profit Centre Manager, you will develop and lead all business operations at the Profit Centre. You will be accountable for growing the business while sustaining consistent profitability.Additional duties will include:Achieve sales, gross profit- and profit-sharing goals through the recruitment, development, training, coaching,...

  • Profit Centre Manager

    1 week ago

    Athabasca, Canada EMCO Corporation Full time

    Job DescriptionAs the Profit Centre Manager, you will develop and lead all business operations at the Profit Centre. You will be accountable for growing the business while sustaining consistent profitability.Additional duties will include:Achieve sales, gross profit- and profit-sharing goals through the recruitment, development, training, coaching,...

  • Technical Service Call Centre Analyst

    4 days ago

    Athabasca, Canada Athabasca University Full time

    **_Athabasca University's Cloud Business Office is recruiting for a Technical Service Call Centre Analyst._** **_ This is a full-time temporary position ending October 14, 2026_**. - First consideration will be given to internal applicants according to the AUPE Collective Agreement, Article 11.02_ **The Position** The Technical Service Call Centre Analyst...

  • Client Advocate

    1 week ago

    Athabasca, Canada Dragonfly Counselling and Support Centre Full time

    **Dragonfly Counselling & Support Centre (DCSC) is a non-profit, charitable organization that provides service to children, youth, and adults who have been impacted by sexual violence.** **DCSC is seeking Client Advocates (Legal Systems) to join a project**that supports and empowers vulnerable individuals within our community by providing comprehensive...

  • Academic Coordinator, Environmental Studies

    4 days ago

    Athabasca, Canada Athabasca University Full time

    **_Athabasca University's Faculty of Humanities and Social Sciences is recruiting to the position of Academic Coordinator, Environmental Studies._** **_ This is a part-time (0.2FTE) term position October 1, 2025 to January 27, 2027._** The Faculty of Humanities and Social Sciences is the largest Faculty in Athabasca University and offers a wide range of...

  • Information Security Research Analyst

    2 weeks ago

    Athabasca County, Canada S&P Global Full time

    S&P Global Market Intelligence 451 Research - MUST SUBMIT WRITING SAMPLES WITH APPLICATION OR YOU WILL NOT BE CONSIDERED **The Role**: Information Security Research Analyst, Global. This role will support the 451 Research Information Security industry analyst team in covering technologies and services in the Information Security / Cybersecurity...

  • Profit Centre Manager

    5 days ago

    Town of Athabasca, Canada EMCO Corporation Full time

    Midfield Valve & Supply is a national wholesale distributor of industrial pipe, valves and fittings to the oil and gas industry. At Midfield Valve & Supply, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate teammates are the key to our success. We empower our teammates...

  • Profit Centre Manager

    7 days ago

    Town of Athabasca, Canada EMCO Corporation Full time

    Midfield Valve & Supply is a national wholesale distributor of industrial pipe, valves and fittings to the oil and gas industry. At Midfield Valve & Supply, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate teammates are the key to our success. We empower our teammates...

  • Academic Coordinator, Legal Studies

    1 week ago

    Athabasca, Canada Athabasca University Full time

    **_Athabasca University's Faculty of Humanities and Social Sciences is recruiting for an Academic Coordinator, Legal Studies._** **This is a part-time (0.2FTE) term position July 1, 2025 to July 8, 2026.** The Faculty of Humanities and Social Sciences offers a diverse range of courses and programs in education, distance education, humanities,...

  • Clinical Manager

    7 days ago

    Athabasca, Canada Dragonfly Counselling and Support Centre Full time

    **Dragonfly Counselling & Support Centre** is looking for a **Clinical Manager** to join their team that is committed to ending the cycle of sexual abuse and assault by providing specialized intervention, counselling and preventative education to individuals, families and communities in the North Region of Alberta. The Clinical Manager is a full-time,...