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Case Assistant

1 hour ago

Edmonton, Canada Alberta School Employee Benefit Plan Full time

**CASE ASSISTANT, DISABILITY SERVICES**

Full-Time Permanent - Competition #25-43

**Position Summary**

The Case Assistant is a supportive role to the Disability Services team. The Case Assistant functions to create additional capacity and supports front line claims staff by completing administrative tasks specifically related to sick leave cases and the ongoing management of disability cases. In this role, strong customer service is demonstrated through clear and professional communication with clients and colleagues, helping to ensure a smooth and supportive claims experience.

**Your Key Responsibilities**
- Taking direction of claims staff and keeping with process timelines.
- Gather and compile identified medical information required for Medical Assessment Referrals, Provider Referrals, CPPD, etc. and corresponding with identified recipients which can include service providers, the medical community, and covered members.
- Communicate and collaborate with internal and external stakeholders, articulating key points in both written and verbal communication.
- Complete booking of assessments and services with health care and/or paramedical providers including confirmation of date, time and cost.
- Contact Covered Members to confirm and advise of assessment bookings.
- Contact Covered Members to complete travel and accommodation arrangement including booking, confirmation and issuing payments as appropriate.
- Maintain a general contact with covered members and employers.
- Review incoming invoices to cases, confirm item approval and process for payment.
- Draft and send written correspondence to covered members, employers and/or health care providers.
- Contact vendors to complete purchase and delivery of approved durable medical and/or ergonomic equipment.
- Provide absence coverage for administrative roles within Disability Services, including Disability Pay area. Ad Hoc & Coverage duties could include, report creation & distribution, meeting minutes, meeting scheduling etc.

**Your Education and Experience**
- High school plus one to two years of post-secondary education A minimum of one to three years of related administration experience.
- One year to less than three years experience in health, insurance and/or benefit administration.

A combination of education and experience may be considered.

**Your Abilities**
- Experience in a health, insurance, and/or disability management environment.
- Experience working in disability management software/task management systems is an asset
- Exceptional customer service focus.
- Previous Case Assistant experience an asset
- Strong organizational and time management skills.
- Ability to organize workflow and priorities independently.
- Ability to work within a collaborative team environment to meet organizational goals.
- Proficiency with Microsoft Office including Word, Excel and Outlook.
- Strong written and verbal communication skills.
- Exceptional attention to detail.
- Bilingual French/English is an asset

**Unique Working Conditions**

This position is eligible to participate in the hybrid workforce program.

If you have the required qualifications and would like to become a member of our team, please submit your resume by **4PM**on **Wednesday, July 9, 2025**.

All offers of employment for this position are conditional upon satisfactory background and reference checks, which may include a criminal record check, a credit check, and/or education and employment verification.