Case Manager

**Life at Mission Australia**Find out more and .**Your Opportunity** As a Case Manager at in Edmonton, Cairns, you will deliver client-centred, comprehensive case management services that make a meaningful difference for children, families, and individuals across the Cairns South community. Working under general supervision, you will apply initiative, sound judgement, and specialist knowledge in complex situations where established procedures may not always be clearly defined, while managing an active caseload of approximately 15 families. You will collaborate closely with local services and community groups, contribute to outreach family support services, and support high-quality outcomes for families accessing universal and targeted supports, including the Food Pantry program. The role may include guiding and supporting junior staff, creating opportunities to build leadership capability within a values‑driven, community‑focused environment.Your key responsibilities will be to:* Provide practical, family-centred case management support, including assessment, intervention, advocacy, and referrals.* Manage a caseload of up to 15 families with complex needs, supporting goal setting and progress review.* Support families to access education, employment, health, and community services.* Develop strengths-based support plans in partnership with families.* Maintain accurate case notes and records in line with privacy and program requirements.* Build positive relationships with families, community partners, and service providers.**Requirements for Success*** Certificate IV or higher in Case Management, Community Services, Youth Work, or a related field.* Substantial experience delivering complex, strengths-based case management and support to families, children, and young people.* Experience working in outreach and community-based settings, supporting families to build capacity and independence.* Proven ability to build effective relationships with families, community members, and external service providers.* Strong communication, organisational, and record-keeping skills, with the ability to manage competing priorities.* Ability to work autonomously as a self-starter, using initiative and sound judgement.* Previous experience in family support, community services, or a related case management role.* Hold a Current QLD full Driver's Licence.Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.**Your benefits**To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:* Rewarding work – every day you know you’re making a real difference* Not-for-profit salary packaging, reducing your tax (details via )* Free external, confidential counselling and access to* Volunteering opportunities* Opportunity to purchase additional annual leave.* Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off**Our culture**Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. **If you live with disability and require support to submit your application**, please email talentattraction@missionaustralia.com.au or visit our for additional contact details.**We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.** For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.auFind out more about a .**How to apply**Click ‘Apply’ and send your application todayAs a committed employer, we will respond to your application. **Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you*** **Permanent Full-time position, 38 hours per week*** **Location: Edmonton, Cairns, QLD 4869*** **Great Salary: $90,188 Base Salary + Super + NFP Salary Packaging Benefits*** **Make a meaningful difference to the lives of Australians in need**When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.
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