Front Desk Agent/guest Service Agent

6 days ago

Victoria, Canada HOTEL GRAND PACIFIC Full time

Shift times will vary between mornings and evenings and will include weekends.

**Duties**:

- Greet all guests in a professional and pleasant manner.
- Complete room blocking procedures and prepare accurate pre-arrival packages.
- Perform accurate and efficient check in/check out procedures.
- Maximize hotel occupancy and average daily rate through use of upselling techniques.
- Collaborate effectively with other departments to assist hotel visitors in order to minimize inconveniences and ensure guest satisfaction.
- Perform accurate billing procedures and cash-outs.
- Support in-house operations by accurately completing daily reports.
- Other duties as assigned by Front Office management.

**What We’re Looking For**:

- At least 1 year of front desk or reservations experience in a full-service hotel
- Post-secondary training in Hospitality Management an asset
- Experience with Opera PMS software preferred
- Professional, welcoming, and enthusiastic demeanour
- Positive and effective verbal & written communication skills
- Eager to learn with a conscientious attitude
- Exceptional attention to detail
- Able to maintain composure, professionalism, and organization during rush periods
- Takes initiative to maintain high standards of personal presentation at all times
- Solid knowledge of Victoria and the surrounding area
- Second language is an asset
- Comfortable standing at a desk on a continual basis

**Why Choose Us?**
- Professional environment with a high regard for employee safety and continued development
- Onsite parking
- Discounted gym membership for Victoria Athletic Club
- Subsidized meal program
- Excellent extended benefits (Life and AD&D, Health, Dental, Vision, and an Employee and Family Assistance program)
- Defined Contribution Pension Plan available when eligible
- Food discounts in both our Courtyard Café and Fathom Restaurant
- Discounted room rates for family and friends
- Industry discounts (whale watching, etc.)
- Employee recognition & referral programs
- Treat days, social events, and an annual staff party
- We are an equal opportunities employer and value diversity and inclusion in our team
- We are committed to obtaining Biosphere certification.

**Job Type**: Permanent

Pay: $25.64 per hour

Expected hours: No less than 30 per week

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Victoria, BC V8V 1X3: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Hotel Front Desk: 1 year (preferred)

Work Location: In person

Expected start date: 2025-06-15

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