Receptionist

5 days ago

Lethbridge, Canada Brokerlink Inc. Full time

Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.

We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.

We want to invest in you Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements

We are looking for a **Receptionist**to join BrokerLink and work out of our **Lethbridge** branch on a **Permanent FT Basis**.

**As part of our employee promise, here are some of the many perks of working with us**:

- Flexible health and dental insurance benefits package
- Personal Spending amount to invest in your healthy lifestyle
- RRSP - Registered Retirement Savings Plan with Company matching
- ESPP - Employee Share Purchase Plan (TSX:IFC) program with matching aspect
- ‘Dress for your day’, dress according to your daily schedule
- Competitive compensation package with bonus aspect
- Employee discount program, including Apple, Bell, Rogers and more
- Paid Time Off in the form of: Personal days, Volunteer days, Exam/Study Time, Jury Duty and starting at 3 weeks of vacation per year
- Working for an employer who is regularly recognized as one of Canada’s best employers such as Kincentric 2024

**What the Role Entails**:

- Direct client inquiries
- Control the flow of walk-in customers
- Ensure the needs of customers are being met through superior customer service
- Process customer payments, bank deposits, and account coding
- Print and mail out documents are requested
- Monitor and distribute incoming and outgoing mail, faxes and couriers
- Take on special task as requested
- Promote the use of company digital tools, including Intact Client Centre and BrokerLink Connect.
- Encourage clients to provide feedback through Satmetrix surveys and Google Reviews to support continuous improvement and client satisfaction initiatives.

**If you feel you have the equivalent skills, please apply**
- High School and/or Post-Secondary Education
- 1-5 years' experience in an office environment
- Computer skills - Keyboarding and MS Office
- Strong customer focus
- Demonstrated ability to handle multiple priorities successfully
- Strong analytical and organizational skills
- Excellent verbal and written communication skills
- Exposure to Epic is an asset
- Excellent customer services skills and adept in conflict resolution

We thank all applicants for their interest, but only those selected for an interview will be contacted.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference

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